Are you prima donna, or pauper?

You’ll get the gist of the article marked on the Seeds Of Growth site with this graphic. If you need to do some triage on customer service issues, this matrix would be a good place to start.

2-minute guide to the Net Promoter Score

All you need to know about the Net Promoter Score® – in cartoon strip format. As keen evangelists of Fred Reichheld’s work, we found ourselves explaining the concept behind Net Promoter so many times that we thought it would be fun to put into a comic format. Seems to be quite popular so we put it on the site as a free PDF download (1.3Mb).

We hope you like it.

Also available in German, Italian, Polish and Czech.

This Net Promoter Cartoon by Directness is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License.
Based on a work at customergauge.com (and of course respecting trademarks of Bain, Fred Reicheld and Satmetrix)

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