http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/ Measure, Understand and Respond with CustomerGauge Sat, 12 May 2012 18:36:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/comment-page-1/#comment-1853 Ganesh Mon, 06 Dec 2010 10:37:29 +0000 http://customergauge.com/wordpress/?p=42#comment-1853 What is the adoption rate of NPS bytop companies - how many of the top Fortune 500 compnaies report NPS in their Annual Reports? What is the adoption rate of NPS bytop companies – how many of the top Fortune 500 compnaies report NPS in their Annual Reports?

]]> http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/comment-page-1/#comment-1087 Annette Fri, 16 Jul 2010 15:58:13 +0000 http://customergauge.com/wordpress/?p=42#comment-1087 I was reviewing teh comic and I know is is a rounding issues but you may want to pick a sinmpler example as the comic says 56 – 24 = 33 last I checked this was 32. I was reviewing teh comic and I know is is a rounding issues but you may want to pick a sinmpler example as the comic says 56 – 24 = 33 last I checked this was 32.

]]> http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/comment-page-1/#comment-963 AJ Wed, 12 May 2010 00:53:15 +0000 http://customergauge.com/wordpress/?p=42#comment-963 Great snapshot on NPS. Can you recommend articles on NPS in large consumer marketing programmes - how are larger organisations responding to NPS scores on a customer by customer basis? I've used it in B2B where we proactively contact each detractor & passive to understand their issues in more detail....just looking for advice on how to tackle a larger customer base? Great snapshot on NPS.
Can you recommend articles on NPS in large consumer marketing programmes – how are larger organisations responding to NPS scores on a customer by customer basis?
I’ve used it in B2B where we proactively contact each detractor & passive to understand their issues in more detail….just looking for advice on how to tackle a larger customer base?

]]> http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/comment-page-1/#comment-303 Stoney Deville Thu, 17 Sep 2009 16:02:36 +0000 http://customergauge.com/wordpress/?p=42#comment-303 Awesome! I am a promoter. It's all I need to tell the story of NPS. Thank you! Awesome! I am a promoter. It’s all I need to tell the story of NPS. Thank you!

]]> http://customergauge.com/2007/05/2-minute-guide-to-the-net-promoter-score/comment-page-1/#comment-9 Rod Fri, 07 Mar 2008 08:32:21 +0000 http://customergauge.com/wordpress/?p=42#comment-9 love the nps cartoon - my company (global FS) is on the NPS journey now - this is helpful stuff. thanks love the nps cartoon – my company (global FS) is on the NPS journey now – this is helpful stuff. thanks

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