C. U. @ CeBIT

I’m presenting at the DigitalRiver Consumer Electronics Conference, CeBIT, March 3 – 6, Hannover.

My presentation will be focusing on the customer experience, how manufacturers can best sell direct to consumers, and measuring success with the Net Promoter Score®, drawing on experiences with a few Consumer Electronics companies including Sony and Philips.

Details/registration for event here. Hope to see you there.