http://customergauge.com/2009/03/net-promoter-news-oz-banks-ranks-swedes-stage-survey-ebay-comps-loyalty/ Measure, Understand and Respond with CustomerGauge Sat, 12 May 2012 18:36:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://customergauge.com/2009/03/net-promoter-news-oz-banks-ranks-swedes-stage-survey-ebay-comps-loyalty/comment-page-1/#comment-245 TPN :: GDay World » Blog Archive » The Govt Hates Banks Too Sun, 14 Jun 2009 22:08:03 +0000 http://customergauge.com/wordpress/?p=449#comment-245 [...] However it has a Net Promoter Score of -40. MINUS 40! Companies obtain their Net Promoter Score by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"Based on their responses, customers can be categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). The percentage of Detractors is then subtracted from the percentage of Promoters to obtain a Net Promoter score. [...] [...] However it has a Net Promoter Score of -40. MINUS 40! Companies obtain their Net Promoter Score by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"Based on their responses, customers can be categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). The percentage of Detractors is then subtracted from the percentage of Promoters to obtain a Net Promoter score. [...]

]]> http://customergauge.com/2009/03/net-promoter-news-oz-banks-ranks-swedes-stage-survey-ebay-comps-loyalty/comment-page-1/#comment-244 Adam Dorrell Thu, 11 Jun 2009 07:45:20 +0000 http://customergauge.com/wordpress/?p=449#comment-244 Following interest on this post: More on Aussie banks here: http://customergauge.com/wordpress/?p=530 Following interest on this post: More on Aussie banks here: http://customergauge.com/wordpress/?p=530

]]> http://customergauge.com/2009/03/net-promoter-news-oz-banks-ranks-swedes-stage-survey-ebay-comps-loyalty/comment-page-1/#comment-243 TPN :: GDay World » Blog Archive » Why People Hate Aussie Banks Thu, 11 Jun 2009 01:43:35 +0000 http://customergauge.com/wordpress/?p=449#comment-243 [...] All of the major banks in Australia have MAJOR negative customer satisfaction scores. [...] [...] All of the major banks in Australia have MAJOR negative customer satisfaction scores. [...]

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