Presentations and Documents
Here are links to some useful documents for CustomerGauge to help businesses measure Net Promoter Score® and other field marketing metrics.
CustomerGauge
CustomerGauge generic D2C (e-commerce) presentation – Automatically Measure Net Promoter Score®, Customer Voice etc… (May 2009) – pdf 10Mb- CustomerGauge generic b2b presentation – in-depth measurement of Net Promoter Score®, (May 2009) – pdf 9Mb
- CustomerGauge Project Deliverables Document (Typical reports etc) (May 2009) – pdf 5Mb
- Resource document 1: White Paper: Headcount implications for customer voice classification: (Jan 2009) – pdf 60Kb
- Resource document 2: White Paper: Impact of Improving Net Promoter® Scores on Average Order
Value and overall sales (Jan 2009) pdf 80Kb
- Resource document 3: White Paper: Surveying with CustomerGauge – Legal Considerations, privacy laws etc. (May 2009) – pdf 150Kb
DemonstratorGauge
DemonstratorGauge – Field Marketing Measurement Remotely – presentation. (May 2009) – pdf 6Mb
