Minority Reports No Longer – CustomerGauge Gains Report Gallery

Today we are pleased to deliver our “Report Gallery” – a visual representation of the reports and charts available in CustomerGauge to help organisations better understand customer feedback and measure Net Promoter Score®.

After listening carefully to our customers, we found even experienced users sometimes had to search for a certain report or chart, especially the ones seldom used. In response, we created a visual gallery of top report destinations to aid recall. The images link directly to reports. The “My Favourites” section can be tailored to show the most used reports in your organisation, and we added a “Frequently Asked Questions” section to list common questions like “Can I see all Promoters from this month?”, “Which segment had highest response?” and “What comments did the people who rated us a zero make?” (although hopefully that last report will be small list for you).

Thanks to our customers for the feedback – we are working to continually improve the CustomerGauge platform.

Copy-Paste Tip for CustomerGauge and Firefox

We normally recommend that CustomerGauge and DemonstratorGauge users choose Firefox as their browser to run our software. It’s a better experience, faster, more compatible – and we use it internally.

However, there was one issue that has always slightly irritated me in Firefox. You can’t easily copy and paste a table into Microsoft Excel. It’s not a problem in either InternetExplorer or Safari, and I found that I had to switch to these browsers if I wanted to do a straight copy. Of course, most of our tables have an “Export to CSV” function, but it’s not always so handy.

So yesterday when one of our clients mentioned this, we looked for a solution and found a great plug-in for Firefox that allows you to copy-paste a table with no problems. It’s called Dafizilla Table2Clipboard. It does what it says on the tin. Just right-click on table, “Copy Whole Table” and paste into Excel. Thanks to Davide Ficano – more details here