Net Promoter News Archives
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- Net Promoter News: Philips designs to win customers and NPS, Speedy beats industry NPS, Obama and Romney in race to bottom, Freightquote NPS +68
- Net Promoter News: Wonga NPS +73, APR: 4214%. SurePayroll pays attention to convenience at 50+, 56% of brand owners used NPS, NextUC record month at +43
- Case Study: nib health funds: Checking Up On Customer Loyalty with Genroe and CustomerGauge
- Net Promoter News: Advanced Technology Services tightens screws, Darwinian Survival of the Fittest CE Brands in India, Weebly high NPS, MycroBurst in 70s, UK PM in NHS NPS push
- CustomerGauge unleashes revolution in Customer Feedback Management (press release)
- 99 Problems (But Data Ain’t One): How CustomerGauge makes it simple to input data, and an API update
- Net Promoter News: Voxeo’s Customer Obsession, Sprint Nextel, MetroPCS awkward on NPS, Dutch Travel Counsellors get gongs, NetDimensions adds NPS Dimension, RSC Boss +67
- Net Promoter News: AmEx cashes in, Apple’s in-store asker, Nokia talks up Asha’s NPS, SoDA pops 51 plus NPS Everywhere
- CustomerGauge announces Customer Feedback Everywhere
- Net Promoter News: Scottrade Invests in Loyalty, Reaps Windfall, Kohl’s and Macy’s are NPS Catwalk Queens; Walmart a Fashion Disaster, Dell makes Inspired Acquisition, Execs *Heart* Net Promoter
- They Don’t Like Mondays. Or Do They? Scoring Net Promoter by Day of the Week.
- Net Promoter News: Grange Links Satisfaction to Retention, Hail to the Chief Customer Officer, Pipe Center “Perfect Sat.” no Pipe Dream and the Net Promoter “Blue Monday” Effect
- Case Study: Melitta: How the inventor of the coffee filter is delivering a high-caffeine shot of Net Promoter excellence
- Net Promoter News: Safelite breaks NPS glass ceiling, Overstocks over 60, Android losing NPS battle, B2B Comp in the swingin’ 60s
- Net Promoter News: NPS beats Nokia Sales KPI, Kaiser Permanente is health leader with Aetna the ‘wannabe’, Kodak Gallery clicks with users.
- Net Promoter News: OKC Thunder N-P-Sanity at +91, HireVue, Bill.com and Staffer gongs, plus Virgin America, Apple, Kaiser Permanente lead in US paneller; Facebook, Wachovia, American Airlines droop.
- Net Promoter News: A Nation of Shopkeepers say “Meh” to Points Cards but #1′s Waitrose, Accuray enters loyalty zone, Earnings ‘n’ NPS from Aviva, Hertz, Overstock, Bank Montreal plus Doxim’s self-promo fails advocacy test
- Net Promoter News: Nokia plots its comeback, V-Rooms accelerates customer service, Genroe organises CustomerGauge meetup, Social business needs a metric, Best of Staffing Awards integrate NPS
- New Headquarters for CustomerGauge/Directness
- Net Promoter News: Customer-centric KO’s sales-centric, Dutch telcos fail to shine, Intuit finds surprise NPS benefits, Home Depot improves NPS, EdgeWave finds an edge
- Case Study – Dörken MKS Systems: How a technically focused business started a systematic approach to Net Promoter with CustomerGauge
- Net Promoter News: GOOG v AAPL, TW Tel- Tell NPS, The 10 Ways, Lawyers get the metric, E-ON Excellence
- Webinar: Customer Service Fire-Fighting – Basic workflow for Customer Rescue, and Conversion to Promoters
- Net Promoter News: 66% consumers switch through poor service, Telstra go NPS, CEOs chat Net Promoter, measuring “Greatness”.
- Net Promoter News: Subaru drives most recommendation at 57, KIA coming fast at 18, Detroit’s finest get a flat; Entrasys services 81; V-Rooms nix score, award themselves A+
- Case Study: The Welcoming Host – How SingleHop Implemented their Net Promoter Score program with CustomerGauge
- Net Promoter News: Kérastase 80, Cohiba 59, Declaration at Lords, NPS almost called Happiness Score
- Avoiding a Night in the Barrel: What businesses can learn from the US Navy Greenie Board
- Webinar Wednesday: Relationship Surveys vs. Transactional Surveys, in 17 minutes
- Have yourself a Merry NPS Christmas… The Santa Claus Net Promoter Interview
- Cherry On The Top: Thank Your Customers for Feedback
- Webinar Wednesday: Web Surveys vs. Phone Surveys, in 15 minutes
- Found In Translation: Net Promoter Customer Comments Automatically Translated
- CustomerGauge first with full API support for Net Promoter
- CustomerGauge Security Enhancements: November 2011 Release
- Converting eCommerce Customers into Volunteer Affiliates (webinar)
- CustomerGauge User Event, Amsterdam, 2 November 2011
- The Ins and Outs of CustomerGauge: Using our API to build out your loyalty platform (webinar)
- Just One Last Question: Four ways Columbo and the Net Promoter Score are alike…
- Harvesting your Company’s Advocates (Webinar)
- Case Study: Lights, Camera, Feedback! How Bavaria Film Implemented Net Promoter Score
- CustomerGauge to Salesforce.com Integration: Add Net Promoter Score to your contacts
- “If you leave me now”: How to hold on to e-commerce customers (Webinar)
- CustomerGauge Internet-Connected “AnalogGauge” shows Net Promoter® Score in Real Time
- Fighting “Fear of Feedback” – Webinar Recording
- Epiphany: Seeing Customers as a Resource
- Be a better Consultant, not a Spreadsheet Monkey.
- Fire Prevention Beats Firefighting in “Hotness” Stakes, Surveys Say.
- Net Promoter News: Metro Bank NPS makes the papers
- CustomerGauge Data Import Options
- Wonka-istas vs. Inclusionists: Finding the Golden Tickets
- Net Promoter News: NPS Now Goes to 11 – “One More Likelier”
- Net Promoter: Is there a “Dutch Effect”?
- Net Promoter News: Customer Delight is the New Bottom Line, plus YouTube, Bingo and Lawncare
- Net Promoter News: Marketers, Metro Bank ‘get it’ but Barclays don’t, plus Smartphones, Ireland and Clockwork Home
- CustomerGauge enters Australian market with Genroe partnership
- Even A Nation of Millions Can’t Hold Us Back.
- Automatic Root Cause Analysis for Net Promoter with a Waterfall chart
- Visualising NPS with an Emoticon Matrix
- CustomerGauge Keynote at eCommerce Expo, London Oct 20
- Net Promoter as a Marketing Tool: Make comments work for you
- CustomerGauge Out: XML Comment and Net Promoter Score API
- Net Promoter News: No alarm for SF Fire at 79, Ambassador spoils us at 70, Bank Montreal trouve 39. Steamboat chairlifts 82
- Net Promoter News: Centrica +3, 10Ks from eBay, Nokia, HomeDepot – plus FaceBook stuff, Sony NPS-Man, Kamp skore
- Worms turn election strategy, also business?
- Net Promoter News: Labor Finders work 63, JUNK clears 80, Schwab long on 46, NPS Comes out of Closet at 80
- CustomerGauge RSS Comment Feed
- Real Time Customer Feedback Done Right
- Silent Running: Automatically looking after your best e-commerce customers
- CustomerGauge In: B2C Data Import Formats (XML, XLS, TXT)
- A Simple Customer Rescue and Reward Plan
- CustomerGauge introduces new b2b survey tool for Net Promoter Score with publishable Document of Record
- Co Jest Grane? Net Promoter Score Comic, in Polish
- Free Webinar: The “Loyalty Robot”: Learn how to increase customer loyalty and grow online sales automatically
- Net Promoter News: The Annual 2009, with Company NPS Results Table
- Make Customer Feedback One of Your 5-A-Day
- Net Promoter News: Chimps go bananas for 69, Bonobos ape over 74, PuroClean fix up 93, TSS account for 94
- Real-Time Customer Comments via Twitter
- Adding/Importing Venues to DemonstratorGauge
- API: DemonstratorGauge Data Download
- Demonstrators get Cool interface to view a wall of Images
- API: DemonstratorGauge Event Upload
- Loyalty Spectrum Analyzer: A New Visualisation for b2b Surveys with Net Promoter Score
- Net Promoter News: Bank Montreal 44, HomeDep nail 64, eBay go 0-10, Gas burns 30, SmartPen writes 54
- The Perfect Event: Adding information and photos to DemonstratorGauge
- Minority Reports No Longer – CustomerGauge Gains Report Gallery
- Copy-Paste Tip for CustomerGauge and Firefox
- OLD Headquarters for CustomerGauge/Directness
- Automatic Post-Sales Marketing for e-Commerce – Webinar
- Net Promoter News: Standardising the Net Promoter Score Reporting Format (SNPS.09)
- Net Promoter News: HomeDepot build to 63, Secrets of Sony, Retail Top-Tips: Be Secure or score -62
- Net Promoter Score: the “Wow Signal” for Business
- Net Promoter News: SAP at 60, SkiButlers serve up 89, 50 for Oz iiNet, SA beats Germany in World Cup
- Presentations and Documents
- Net Promoter News: InvCap NPSd 66, Smart temps 74, HomeDep D-I-Y 61.5
- CustomerGauge adds new ways to visualize Net Promoter Score
- Reasons to be Cheerful (Part CG)
- Net Promoter News: WestPac Proud of -17.6, FixYa Gets Ya NPS, EG set example 52
- Net Promoter News: KPN Phone-In Performance, SW buddy-up on Mex-trics, Hoster tops 58
- Net Promoter News: Who Surveys the Surveyors?
