Site Archives
By Page:
By Month:
By Category:
By Post:
- A Simple Customer Rescue and Reward Plan
- CustomerGauge introduces new b2b survey tool for Net Promoter Score with publishable Document of Record
- Co Jest Grane? Net Promoter Score Comic, in Polish
- Free Webinar: The “Loyalty Robot”: Learn how to increase customer loyalty and grow online sales automatically
- Net Promoter News: The Annual 2009, with Company NPS Results Table
- Make Customer Feedback One of Your 5-A-Day
- Net Promoter News: Chimps go bananas for 69, Bonobos ape over 74, PuroClean fix up 93, TSS account for 94
- Real-Time Customer Comments via Twitter
- Adding/Importing Venues to DemonstratorGauge
- API: DemonstratorGauge Data Download
- Demonstrators get Cool interface to view a wall of Images
- API: DemonstratorGauge Event Upload
- Loyalty Spectrum Analyzer: A New Visualisation for b2b Surveys with Net Promoter Score
- Net Promoter News: Bank Montreal 44, HomeDep nail 64, eBay go 0-10, Gas burns 30, SmartPen writes 54
- The Perfect Event: Adding information and photos to DemonstratorGauge
- Minority Reports No Longer – CustomerGauge Gains Report Gallery
- Copy-Paste Tip for CustomerGauge and Firefox
- New Headquarters for CustomerGauge/Directness
- Automatic Post-Sales Marketing for e-Commerce – Webinar
- Net Promoter News: Standardising the Net Promoter Score Reporting Format (SNPS.09)
- Net Promoter News: HomeDepot build to 63, Secrets of Sony, Retail Top-Tips: Be Secure or score -62
- Net Promoter Score: the “Wow Signal” for Business
- Net Promoter News: SAP at 60, SkiButlers serve up 89, 50 for Oz iiNet, SA beats Germany in World Cup
- Presentations and Documents
- Net Promoter News: InvCap NPSd 66, Smart temps 74, HomeDep D-I-Y 61.5
- CustomerGauge adds new ways to visualize Net Promoter Score
- Reasons to be Cheerful (Part CG)
- Net Promoter News: WestPac Proud of -17.6, FixYa Gets Ya NPS, EG set example 52
- Net Promoter News: KPN Phone-In Performance, SW buddy-up on Mex-trics, Hoster tops 58
- Net Promoter News: Who Surveys the Surveyors?
- Manufacturer D2C e-Commerce – The M20 Summit, Amsterdam, 14 May
- Net Promoter News: Sat's New Stats show Apple pip Amazon, Beach is Back at 49
- Net Promoter News: TC score sky-high 94; NES Rentals lift to 72; LG picture "Life's Good" at 64
- Never Was So Much Decided For So Many By So Few
- Net Promoter News: Oz Banks Ranks, Swedes Stage Survey, eBay Comps Loyalty
- Net Promoter News: Opinion calibration with NPS, Pain-Relief for Customers
- Net Promoter News: Philips "Revenue follows NPS", OSG Billing 72, NPS-OPS Linked-In joiner
- Channel conflict is over; Retailers now "Expect Direct Sales"
- Net Promoter News: Sony Backstage 101 at 44, "Slumdog" Software, NPS Blood in CustomerGauge
- Net Promoter News: Brooks Brothers, CTCA "Digital" Hospital, Temkin Asks Temkin, HAPPY Radio
- EU Court slaps eRetailer over fee for faulty used laptop
- Net Promoter News: Hertz drives +26% in Europe
- Net Promoter News: Quark quotes NPS 50, Overstock in excess of 70, Verity NPS converts.
- Net Promoter News: SchoolDude chalks up 93, CoinStar collects 80
- Net Promoter News in brief
- Fund Companies flunk Net Promoter Score test
- Apple Tops Sat Survey, No One Surprised
- Four Bullets to Beat the Recession
- Microsoft coming to a High Street near you…
- C. U. @ CeBIT
- Consumer Electronics D2C e-marketing gallery
- Barbie joins Manufacturers D2C
- Net Promoter Score News, Feb '09
- "We're getting killed by bad customer reviews…"
- Last Chance to Register for Manufacturers D2C e-Commerce Event
- Breaking the Fourth Wall in Business – a simple script in three acts
- Manufacturers D2C Event: Risk v Reward: Balancing Fraud and Profit
- Direct Sales Toolkit: Why Sell Online?
- Trust-O-Meter
- The Recommendation Score of Things
- Manufacturers D2C Best Practice – Part 2: How do world-class organisations sell direct?
- Manufacturers D2C Best Practice – Part 1: Why Sell Direct?
- The 77 Essential e-Commerce Metrics
- Standardising Sales Reporting from E-Commerce: eSIX
- CustomerGauge eCommerce Industry Round Table Event: Magical Customer Experiences
- Hearing the Voice of Customers
- Avanquest picks CustomerGauge for Loyalty and Voice of Customer Measurement
- Enhanced "Six-Pack" Dashboard for CustomerGauge
- ING Direct USA bank hits NPS hi-score of 60
- Apple Store Secret: Email for Net Promoter…
- "Hello. Gordon Brown here. Would you recommend this Government to a friend…?"
- Net Promoter News Round Up June
- New Workflow feature: Your customers will probably be more excited than you are…
- New Google-like Search in CustomerGauge
- Right Said Fred: Net Promoter Conference London (part 3 of 3)
- Creating Customer Cults: Net Promoter Conference Day 2 (part 2 of 3)
- "Zippin' up my Boots, Going Back to My Roots": Net Promoter Conference London: Notes Part 1
- Voice of Customer: New "Bubbles" Report Feature
- E-Commerce is built on Returning Customers
- Net Promoter Score benchmarking: Electronics Retailers
- Survey Idols: SAP Net Promoter Survey
- Net Promoter Score Benchmarking: Australian Banks
- Dial M for Measurement
- Seven Steps to Improve Loyalty
- Ain't nobody here but us chickens… a more balanced view of Net Promoter Criticism
- Another bank quotes Net Promoter
- Stimulating the Reptile Brain with Net Promoter
- CustomerGauge News Digest March 2008
- Spring Clean your Customer Experience
- CHANGE and become customer focused…
- The Reasons Customers Defect
- CustomerGauge White Paper
- Survey Idol – One Question Survey Example
- Advisers are a promiscuous bunch, says recent survey…
- Tax Firm Effectur hits NPS of 54%
- Get customers to do the hard work…
- PR for PR using NPS
- "Silos = Customer Bermuda Triangle"
- Net Promoter in the Ad Industry
- Town without Pity: Mooresville tracks satisfaction with NPS
