CustomerGauge

Clients and Case Studies

CustomerGauge has won business all around the world since going live in 2007. With our European base and multi-language team we are able to support Net Promoter projects in Europe, US, Latin America, Asia and Australia.

We have a wide selection of b2b and b2b installations. Learn about some of our client installations in these case studies:

    • CustomerGauge Case Study – Basic American Foods – Making Loyalty a Company Staple

      Basic American Foods: b2b case study, +60 NPS, food service business – PDF

    • CustomerGauge Case Study – nib health funds: Checking Up On Customer Loyalty

      nib health funds: b2c case study featuring automatic customer loyalty surveying – PDF

    • Melitta: Brewing a First-Class Blend of Coffee and Customer Service

      Melitta: b2c case study featuring automated API surveying. 60% response rate with +50NPS – PDF in English PDF in German

    • Case Study: Dörken MKS Systems. Fighting Corrosion. Maximizing Customer Service.

      Dörken MKS Systems: two-tier channel b2b surveying leading to industry customer service award – PDF in English PDF in German

    • SingleHop case study – download PDF

      Singlehop: US based cloud hosting provider, b2b surveying of onboarding new clients – PDF

    • W & L Jordan Case Study Thumbnail

      W & L Jordan Case Study

                     

                     

                     

             

 

 

 

W & L Jordan: B2B Flooring and textiles business, annual relationship surveys - PDF

    • Bavaria Film – b2b Net Promoter Case Study: “Lights, Camera, Feedback!”

      Bavaria Film Studios: b2b services system, continual surveying – PDF in English PDF in German and video

    • More coming every month…


Lights, Camera, Feedback! Bavaria Film Net Promoter Score Case Study

CustomerGauge