Why use CustomerGauge?

CustomerGauge: Understanding your Customers without the headaches

The beauty of measuring your customers satisfaction is that CustomerGauge provides all the necessary input to maintaining and improving your Net Promoter Program. You receive all the benefits the outsourced model delivers.

Speed Of Implementation: Because CustomerGauge already has all the pieces in place — end-to-end and fully-integrated — we can get your program up and running much faster than any comparable in-house program.

In-Place IT Infrastructure: Our ongoing investment in the latest technologies and updates ensures your program stays ahead of the competition.

End-To-End Integration: Our fully-integrated systems simplify the management of your program. They also offer complete scalability that supports rapid, global growth.

Professional Execution: Your CustomerGauge team will be backed by best practices derived through years of experience developing thousands of manual and online customer satisfaction surveys.

Cost Savings: CustomerGauge shields you from numerous costs associated with measuring customer satisfaction: IT (hardware, software, upgrades) and personnel (marketing analysis, customer service, IT support, e-commerce experts) to name just two.

CustomerGauge is the leading, fully-outsourced Customer Satisfaction provider for manufacturers of branded high-value consumer electronics and consumer hardgoods. And for good reason.

We successfully manage complex global NPS operations for some of the largest worldwide brands. We have a complete understanding of the NPS model and consumer expectations. We offer deep expertise in through the line marketing in worldwide geographies. Our world-leading solution provides everything you need to launch a B2C, B2B and Employee Satisfaction measurement solution.

Nobody offers more ways to build and improve your NPS programs.