Support

You’ll find our support documentation here for our products. For general support questions please contact us by email.

Support Documentation – CustomerGauge

• CustomerGauge first with full API support for Net Promoter

  CustomerGauge is now available with a full range of API (Application Programming Interface) methods to connect to enterprise systems, so now it's simple to connect to ERP, CRM, BI and e-commerce systems and measure Net Promoter® Score. It is the f...

• CustomerGauge to Salesforce.com Integration: Add Net Promoter Score to your contacts

  CustomerGauge announces integration with Salesforce.com - now you can effectively survey contacts from Salesforce and add survey results and firefighting activities right in your database. (view our 4 minute video on CustomerGauge to Salesforce....

• CustomerGauge Data Import Options

  Getting data into CustomerGauge is simple - we cover major data formats including CSV, TXT, Excel/Google Spreadsheet XLS format or XML. Transport mechanisms inlcude email, FTP, API or in-application upload. This means that we can take data from alm...

• CustomerGauge Out: XML Comment and Net Promoter Score API

  This is v1.0 of our standard CustomerGauge XML comments and Net Promoter® Score API (Application Programming Interface). We have made it as simple to use as possible for widest possible use. See also our other feed documentation on our support page. ...

• CustomerGauge RSS Comment Feed

  We provide several ways to take data out of CustomerGauge and display in Real-Time. RSS XML feed (described below) Twitter Feed XML API (documentation coming soon) Real Time Display board in browser RSS XML Feed The RSS feed i...

Support Documentation – DemonstratorGauge

• Adding/Importing Venues to DemonstratorGauge

  Single Venue Adding a new venue to DemonstratorGauge is simple. Please check first that the venue you want to add is not already on the list. Go to Settings > Add/modify Venues. Fill in details - make sure you add Postcode. Select a Retail Chai...

• API: DemonstratorGauge Data Download

  API Documentation – DemonstatorGauge Data Download 4 December 2009 - v0.1 What this API does: SUMMARY: The objective is to provide the correct ID numbers for Demonstrators, Products and Venues in the DemonstratorGauge field marketing system. Us...

• API: DemonstratorGauge Event Upload

  API Documentation – DemonstatorGauge Event Upload 8 December 2009 - v0.2 What this API does: SUMMARY: Using a cURL command in a PHP file hosted on your server, you can upload multiple event information into DemonstratorGauge from a prepared XML...

• The Perfect Event: Adding information and photos to DemonstratorGauge

  In response to user feedback we upgraded our photo upload system for our field marketing measurement system, DemonstratorGauge. It now shows progress bars for uploading photos, with new maximum size of 6Mb. Adding captions is easy, and editing details ...