Support

You’ll find our support documentation here for our products. For general support questions please contact us by email.

Support Documentation – CustomerGauge

• 99 Problems (But Data Ain't One): How CustomerGauge makes it simple to input data, and an API update To paraphrase Mr Jay-Z: "I have encountered nearly 100 difficulties, but loading my data into CustomerGauge cannot be counted among them". We can help you get your data in shape to measure Net Promoter. We offer multiple ways you can format the dat...
• CustomerGauge first with full API support for Net Promoter CustomerGauge is now available with a full range of API (Application Programming Interface) methods to connect to enterprise systems, so now it's simple to connect to ERP, CRM, BI and e-commerce systems and measure Net Promoter® Score. It is the first...
• CustomerGauge to Salesforce.com Integration: Add Net Promoter Score to your contacts CustomerGauge announces integration with Salesforce.com - now you can effectively survey contacts from Salesforce and add survey results and firefighting activities right in your database. (view our 4 minute video on CustomerGauge to Salesforce.com...
• CustomerGauge Data Import Options Getting data into CustomerGauge is simple - we cover major data formats including CSV, TXT, Excel/Google Spreadsheet XLS format or XML. Transport mechanisms inlcude email, FTP, API or in-application upload. This means that we can take data from almost...
• CustomerGauge Out: XML Comment and Net Promoter Score API This is v1.0 of our standard CustomerGauge XML comments and Net Promoter® Score API (Application Programming Interface). We have made it as simple to use as possible for widest possible use. See also our other feed documentation on our support page. Us...

Support Documentation – DemonstratorGauge

• Adding/Importing Venues to DemonstratorGauge Single Venue Adding a new venue to DemonstratorGauge is simple. Please check first that the venue you want to add is not already on the list. Go to Settings > Add/modify Venues. Fill in details - make sure you add Postcode. Select a Retail Chain t...
• API: DemonstratorGauge Data Download API Documentation – DemonstatorGauge Data Download 4 December 2009 - v0.1 What this API does: SUMMARY: The objective is to provide the correct ID numbers for Demonstrators, Products and Venues in the DemonstratorGauge field marketing system. Using a...
• API: DemonstratorGauge Event Upload API Documentation – DemonstatorGauge Event Upload 8 December 2009 - v0.2 What this API does: SUMMARY: Using a cURL command in a PHP file hosted on your server, you can upload multiple event information into DemonstratorGauge from a prepared XML file...
• The Perfect Event: Adding information and photos to DemonstratorGauge In response to user feedback we upgraded our photo upload system for our field marketing measurement system, DemonstratorGauge. It now shows progress bars for uploading photos, with new maximum size of 6Mb. Adding captions is easy, and editing details is ...