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NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

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NPS Financial Services / 27 Banking NPS Scores 2022

In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty.    The good news for consumers is that in 2021, 75% of banks are now investing in a business model that places the customer...

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Telecom NPS Benchmarks and CX Trends in 2022 | NPS in Telecoms

Working in telecommunications, you probably well aware of widespread complaints about the industry. In 2021, there were over 300 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and wallet—to another provider. Today, one of the largest risks...

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7 Apple NPS Score Benchmarks in 2022 | Secrets Behind Apple Net Promoter Score

Apple is one of the largest and oldest advocates of the Net Promoter Score (NPS). The technology giant introduced the NPS system back in 2007 and since then has been systematically listening to customers and managing its business in response to their needs. We scoured the internet for the latest available Apple NPS data and found...

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Technology Industry NPS® Benchmarks - Updated September 2021

The technology industry has always been a pioneer when it comes to innovations and customer experience. Brands like Cisco, Dropbox, Apple, and Veeam Software have repeatedly disrupted markets with their view on customer experience and innovation-driven by customer needs. The sector has recently changed the business landscape with such evolving technologies as...

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Latest Interviews

Salesforce Uses These 3 NPS® Tactics to Stay on Top of Loyalty

This year, CustomerGauge has announced the launch of their 2018 NPS® CX Benchmarks Report, conducted in collaboration with MIT CISR and NPSBenchmarks.com. Covering 15 different industries —from IT & Software to Telecommunications—the 80+ page report offers benchmarks for key performance metrics including Net Promoter Score®, retention rates, and revenue growth.  The 2018 NPS®...

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“Ask Me Anything” With Jørgen Bo Christensen, author of Next Generation Net Promoter®

Last week NPSBenchmarks.com invited a real NPS® guru, Jørgen Bo Christensen, author of Next Generation Net Promoter® to answer some of the community's most pressing questions. We received numerous requests about additional information on how to succeed with the Net Promoter Score system, how to ensure high response rates with customer surveys...

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[Interview w. Micro Focus] How the Seventh Largest Software Company Utilises NPS

On September 1, 2017, a merger was completed between Micro Focus and Hewlett Packard Enterprise Software.  The combined company became the seventh largest pure-play software company, and the UK's largest technology firm listed on the London Stock Exchange.  Having such an impressive business ranking means Micro Focus knows how...

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Influencers Share CX & NPS® Trends for 2020

Each year new data comes out stressing the importance of customer experience and the Net Promoter Score®. Research advisory firms like Forrester and Gartner regularly publish reports highlighting that some of world's most renowned brands have CX & NPS as their top business priority.  However, the plethora of CX & NPS...

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Latest Articles

25 Insurance NPS Scores for 2022 | NPS Insurance Industry Guide

Loyal customers are the lifeblood of nearly every business. But customers who will stick around for the long haul are especially important–and profitable–in the insurance industry. A study by IBM showed that in 2022, the cost of acquisition in the insurance industry is anticipated to increase to 17.9% of the...

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NPS Financial Services / 27 Banking NPS Scores 2022

In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty.    The good news for consumers is that in 2021, 75% of banks are now investing in a business model that places the customer...

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Most Recommended Video Streaming Companies by NPS®

Waiting for the next episode of your favorite TV show? A thing of the past. In the golden age of TV & movies, consumers no longer need to patiently wait for the next great flick. Why? Because we’re living in a streamer’s world now. While the media industry is trying...

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Google—The Rise of CX for a Digital Titan

As the second most valuable brand in the world, there’s a lot to be learned from Google. In just twenty years of existence, Google evolved from one search engine to a multinational internet service behemoth that defined our digital age. The company began as a research project between Larry Page...

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NPS Resources

Fintech Customer Experience: How To Get a High NPS Score in Fintech [5 Examples]

Our NPS benchmarks database hosts thousands of Net Promoter Scores across 20 industry verticals. It includes up-to-date benchmarks from some of the biggest names in FinTech, an industry that is changing the way customers think about finance. In the case study below, we've broken down the NPS scores of five leading companies in FinTech: Affirm, SoFi, OnDeck, Funding Circle and LendingClub—who have...

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Measuring NPS® Step 1: The Monetized Net Promoter® Series

We get it, benchmarking your Net Promoter Score to peers in your industry is important for your business. We get asked questions like “How am I doing compared to others in my industry?”, or “What is the average NPS score I should be expecting to receive?” all the time. Knowing the answers to these...

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How to Retain Customers with NPS® [Infographic]

Following the success of CustomerGauge's eBook on Retention, we decided to go ahead and present you the top 3 lessons that will help you become a retention champion! The infographic below covers some of the key snippets from the NPS 101®: Retention Management to Combat Churn eBook. We hope you enjoy...

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2016 NPS® Benchmarks Survey [Report], Part 1

In 2016, NPSBenchmarks.com conducted the largest and only survey of the state of the NPS® industry. With more than 600 responses from companies of all sizes, large and small, the NPS Benchmarks Survey discovered shocking insights on the current state of the Net Promoter Industry.  Based on the responses we...

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NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!
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The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.

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NPS & retention benchmarks for 12 major B2B industries

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B2B NPS playbooks to increase your score and reduce churn

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NPS program overviews from the world’s top B2B brands