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NPS Financial Services / 27 Banking NPS Scores 2023
In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty. The good news for consumers is that in 2021, 75% of banks are now investing...
38 SaaS NPS Benchmarks & Top SaaS eNPS scores
In SaaS, product and marketing should work in tandem to drive customer referrals. Your referral and upsell stats are the ultimate test of sustained product value. They're the number one indicator of company health and future growth rate. But, how does one get more referrals? And how can you identify...
Telecom NPS Benchmarks and CX Trends in 2023 | NPS in Telecoms
Working in telecommunications, you are probably well aware of widespread complaints about the industry. In 2021, there were over 300 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and wallet—to another provider. Today, one...
NPS Healthcare Guide: 25 Healthcare NPS Benchmarks & Industry Guide
In healthcare, customer experience is much bigger than the company's bottom line, it's critical for patient wellbeing. The impact of healthcare NPS drivers (e.g easy access to information, privacy, and a comforting and caring patient-doctor interaction) cannot be understated in their impact on patient loyalty. Which makes the pursuit of...
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