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Financial Services NPS® Benchmarks
Measuring and growing the Net Promoter Score® in the banking and financial services industry has never been more important. With customers becoming increasingly tech-savvy and expecting more personalised banking experiences, banks simply cannot afford to operate in the traditional inside-out CX approach. The good news is that a recent FSI...
4 Key Ingredients Fueling Apple's High Net Promoter Score®
Apple is one of the biggest advocates of the Net Promoter Score®. The multinational technology giant introduced the NPS system back in 2007 and since then has been systematically listening to customers and managing its business in response to their needs. Since rolling with NPS, Apple has achieved one of...
Telecommunications NPS Benchmarks and CX Trends
Have you ever complained about your cable, internet, or network provider? If the answer is “yes,” you aren’t alone. In Q2 2018, there were over 430 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and...
Technology Industry NPS® Benchmarks
The technology industry has always been a pioneer when it comes to innovations and customer experience. Brands like Cisco, Dropbox, Apple and Veeam Software have repeatedly disrupted markets with their view on customer experience and innovation driven by customer needs. The sector has recently changed the business landscape with such evolving technologies...
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