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NPS Financial Services / 27 Banking NPS Scores 2022
In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty. The good news for consumers is that in 2021, 75% of banks are now investing...
Telecom NPS Benchmarks and CX Trends in 2022 | NPS in Telecoms
Working in telecommunications, you probably well aware of widespread complaints about the industry. In 2021, there were over 300 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and wallet—to another provider. Today, one of...
38 SaaS NPS Benchmarks & Top SaaS eNPS scores
In SaaS, product and marketing should work in tandem to drive customer referrals. Your referral and upsell stats are the ultimate test of sustained product value. They're the number one indicator of company health and future growth rate. But, how does one get more referrals? And how can you identify...
28 Top Consumer NPS Benchmarks: A 2022 Guide
In the B2C world, loyalty has become increasingly difficult. Retail is experiencing a shake-up like no other; eCommerce has made switching costs extremely low for consumers. The B2C space has always been emotion driven. Low-cost purchases, often attached to the buyers identity, make decisions fast and spur of the moment...
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