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NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

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NPS Financial Services / 27 Banking NPS Scores 2022

In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty. The good news for consumers is that in 2021, 75% of banks are now investing...

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Telecom NPS Benchmarks and CX Trends in 2022 | NPS in Telecoms

Working in telecommunications, you probably well aware of widespread complaints about the industry. In 2021, there were over 300 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and wallet—to another provider. Today, one of...

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38 SaaS NPS Benchmarks & Top SaaS eNPS scores

In SaaS, product and marketing should work in tandem to drive customer referrals. Your referral and upsell stats are the ultimate test of sustained product value. They're the number one indicator of company health and future growth rate. But, how does one get more referrals? And how can you identify...

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28 Top Consumer NPS Benchmarks: A 2022 Guide

In the B2C world, loyalty has become increasingly difficult. Retail is experiencing a shake-up like no other; eCommerce has made switching costs extremely low for consumers. The B2C space has always been emotion driven. Low-cost purchases, often attached to the buyers identity, make decisions fast and spur of the moment...

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Latest Interviews

Tesla’s NPS Score: What’s Driving Tesla’s Customer Loyalty?

Tesla is known for having some of the most loyal customers of any company in any industry. The company’s customers are committed, passionate, and happy to spread the word. In fact, in one survey, 99% of Tesla Model 3 owners said they would recommend the car to their family and...

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Netflix NPS Score: How To Secure Exceptional Customer Loyalty

Since starting life as a DVD-rental service, Netflix has become the biggest streaming platform online. In 2020 the company generated $24.9 billion in revenue—thanks in large part to its army of over 200 million global subscribers. But where can we find the key to its success? Netflix’s NPS score wouldn’t...

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[Interview w. Micro Focus] How the Seventh Largest Software Company Utilises NPS

On September 1, 2017, a merger was completed between Micro Focus and Hewlett Packard Enterprise Software.  The combined company became the seventh largest pure-play software company, and the UK's largest technology firm listed on the London Stock Exchange.  Having such an impressive business ranking means Micro Focus knows how...

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Salesforce Uses These 3 NPS® Tactics to Stay on Top of Loyalty

This year, CustomerGauge has announced the launch of their 2018 NPS® CX Benchmarks Report, conducted in collaboration with MIT CISR and NPSBenchmarks.com. Covering 15 different industries —from IT & Software to Telecommunications—the 80+ page report offers benchmarks for key performance metrics including Net Promoter Score®, retention rates, and revenue growth.  The 2018 NPS®...

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Latest Articles

NPS Financial Services / 27 Banking NPS Scores 2022

In banking and financial services, Net Promoter Score (NPS) has never been more important. With customers becoming increasingly tech-savvy and expecting more personalized banking experiences, you can no longer afford to be lazy with loyalty. The good news for consumers is that in 2021, 75% of banks are now investing...

Read More

0 Comments

Telecom NPS Benchmarks and CX Trends in 2022 | NPS in Telecoms

Working in telecommunications, you probably well aware of widespread complaints about the industry. In 2021, there were over 300 million wireless carrier subscribers in the U.S. With an industry churn rate of 22 percent, that gives us 95 million frustrated customers taking their interests—and wallet—to another provider. Today, one of...

Read More

0 Comments

38 SaaS NPS Benchmarks & Top SaaS eNPS scores

In SaaS, product and marketing should work in tandem to drive customer referrals. Your referral and upsell stats are the ultimate test of sustained product value. They're the number one indicator of company health and future growth rate. But, how does one get more referrals? And how can you identify...

Read More

0 Comments

28 Top Consumer NPS Benchmarks: A 2022 Guide

In the B2C world, loyalty has become increasingly difficult. Retail is experiencing a shake-up like no other; eCommerce has made switching costs extremely low for consumers. The B2C space has always been emotion driven. Low-cost purchases, often attached to the buyers identity, make decisions fast and spur of the moment...

Read More

0 Comments

NPS Resources

Fintech Customer Experience: How To Get a High NPS Score in Fintech [5 Examples]

Our NPS benchmarks database hosts thousands of Net Promoter Scores across 20 industry verticals. It includes up-to-date benchmarks from some of the biggest names in FinTech, an industry that is changing the way customers think about finance. In the case study below, we've broken down the NPS scores of five leading companies in FinTech: Affirm, SoFi, OnDeck, Funding Circle and LendingClub—who have...

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2016 NPS® Benchmarks Survey [Report], Part 1

In 2016, NPSBenchmarks.com conducted the largest and only survey of the state of the NPS® industry. With more than 600 responses from companies of all sizes, large and small, the NPS Benchmarks Survey discovered shocking insights on the current state of the Net Promoter Industry.  Based on the responses we...

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How to Retain Customers with NPS® [Infographic]

Following the success of CustomerGauge's eBook on Retention, we decided to go ahead and present you the top 3 lessons that will help you become a retention champion! The infographic below covers some of the key snippets from the NPS 101®: Retention Management to Combat Churn eBook. We hope you enjoy...

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Measuring NPS® Step 1: The Monetized Net Promoter® Series

We get it, benchmarking your Net Promoter Score to peers in your industry is important for your business. We get asked questions like “How am I doing compared to others in my industry?”, or “What is the average NPS score I should be expecting to receive?” all the time. Knowing the answers to these...

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NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!