Add Your Score

NPS® & CX Benchmarks Report

The Most Comprehensive NPS Report Ever

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

The Net Promoter® Industry Case Study: Fintech

by Cvetilena Gocheva

Currently Trending

Financial Services NPS® Benchmarks - Updated August 2021

by Cvetilena Gocheva

NPSBenchmarks.com hosts the Net Promoter Scores and CX best practices of some of the biggest names in the Fintech sector, an industry that is changing the way customers think about finance. The Fintech industry is booming and offering services that enhance the customer experience beyond what traditional financial services can offer.

Think Affirm, SoFi, OnDeck...names that have revolutionised the financial services industry with laser customer focus. 

Download our Net Promoter® Industry Case Study on Fintech to find out :

  • SoFi's combination of professional services, roboadvising/technical innovations, and entrepreneurial programs
  • Funding Circle's "white glove service" and improved rate transparency 
  • OnDeck's automated closed-loop processes  
  • Affirm's Net Promoter Score growth of +9 to +82. 
  • LendingClub's "Silicon Valley client approach" to customer experience.


Add your thoughts

Close Close
B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.

Close Close
B2B

Don’t Leave…
NPS Gains on the Table

Download the most comprehensive NPS Benchmarks Report on the planet and get:

Download the most comprehensive NPS Benchmarks Report on the planet

Checkmark

NPS & retention benchmarks for 12 major B2B industries

Checkmark

B2B NPS playbooks to increase your score and reduce churn

Checkmark

NPS program overviews from the world’s top B2B brands