Request Demo

Net Promoter News: Metro Bank NPS makes the papers

[caption id="attachment_1968" align="alignnone" width="350" caption="Evening Standard 11 May 2011"][/caption]For the first time in NPS memory (that's about 5 years in our lives, having started this Net Promoter news column in 2006) we have seen NPS mentioned in a major newspaper (this is the London Evening Standard from today - source) and in the first paragraph.We've covered the Metro Bank before on these pages - it's a new UK retail bank with focus on the customers. The article tells of founder Vernon Hill crowing about a "97%" Net Promoter score, and he lists the other usual suspects, including the Barclays score of -35.  Nice to see such a focus on the customer. Let's hope he keeps publishing his scores (preferably with some methodology around it - without wishing to being cynical we'd like more detail around that incredible 97 score).If not time to read the article we have a handy chart here...[caption id="attachment_1969" align="alignleft" width="400" caption="Retail Bank Net Promoter Scores, Evening Standard 11 May 2011"][/caption]

Next Up: CustomerGauge Data Import Options

Get The Most Comprehensive B2B NPS and CX Benchmarks Report on The Planet

Get the eBook

Might we also interest you in...

Close Close
B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.