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Net Promoter News: TC score sky-high 94; NES Rentals lift to 72; LG picture "Life's Good" at 64


Franchised tripperco TravelCounsellors climbed to a Net Promoter Score of 94 in early 2008 using a seven country metric. Each Travel Counsellor franchisee can see his/her score on company intranet. More from eTravelBlackboard (note that the reporter seems to have made an error in documenting NPS methodology)Cherry-picksters NES Rentals do some heavy lifting to get to Net Promoter Score of 72, and trending higher says company spokesman according to Rental Equipment Register. With 15,000 surveys completed since March 2007, NES look set to reach 76 later this year. Recently rival RSC Rental announced NPS of 64 (enGaugement).LG Consumer Electronics Overview 2008Brown-goodsters LG's Veep of Comms presents the LG Consumer Electronics Overview 2008, including some Net Promoter Scores of TVs. John Taylor quotes their mean Net Promoter Scores of 64 in LCD range, with a high of NPS 72 for a 42" LCD, although no mention of methodology or numbers. Grab the presentation from the web before it disappears. In another snippet, agency bravely aims to track online conversations with LG offline Net Promoter Score (New Media Age)Kiwibank - Banking New ZealandNew Zealand Post-owned finco Kiwibank notches up Net Promoter Score of 60, according to twitterer BankingReview. If so, this puts it close to top of the list of Australian Banks (see article enGaugement: Oz Banks Ranks)Finally, blogger shmula writes about the power of negative word-of-mouth, and how publicising a twitter-powered whinge about HomeDepot experience reached 3,000 people. HomeDepot amazingly picked up the twitter-moan, but since dropped ball. Net Promoter Score: Fail. Follow story here.

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