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Voice of Customer: New "Bubbles" Report Feature

Bubbles introThe recently deceased Arthur C. Clarke once said: "New ideas pass through three periods: 1) It can't be done. 2) It probably can be done, but it's not worth doing. 3) I knew it was a good idea all along!".I am definitely in this third period with our newest CustomerGauge feature - the "Voice of Customer" report. And really, I can't claim to have had the idea. It was given to me by the very dynamic Vincenzo Maggio, who is an expert CustomerGauge user and one of our key customers.Vincenzo wanted to show the customer comments at each stage of the sales cycle. He designed the feature and sent me a Powerpoint with what he called "bubbles - speech bubbles" of customer comments and said "Can you make that?"Well, we found a way of showing the customer comments he'd previously marked (and we were showing in a dull and uninteresting table). The Voice of Customer "bubbles" was the result."I needed to put the comments in a Powerpoint each month - and this was the way I wanted best to show it" he says. I hope you like it, Vincenzo - grazie!We think it's worked out really well and shows just how you can improve by listening to customers. It's available as a feature in CustomerGauge from April. If you need some help organising your Voice of Customer feedback, we'll be happy to listen to your voice.Bubbles Full SizeSee screenshot of report here.

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