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Webinar: Use Customer Feedback to Transform Sales (Wednesday, November 6)


Imagine a sales process where your sales team had inside information on how to improve retention, promote targeted upsell, and drive new sales.

It’s not as hard as you think. Our upcoming Webinar: Use Customer Feedback to Transform Sales, will walk you through copy-paste techniques tried and tested by organisations worldwide to implement a robust Net Promoter® System and use customer feedback to close new opportunities, put your sales team in the fast lane, and see results on the bottom line.

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The webinar will include:

  • Why Net Promoter will improve sales discipline – and why salespeople like it!
  • Help on key areas including Planning, Organising, Communication, Reporting, and Actions.
  • Best practices including incentivising schemes and embedding into the heart of your organisation.
  • Reference to a real-life (anonymous) success story.


About CustomerGauge: CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Clients include Philips, Tommy Hilfiger and Electrolux, LegalShield, SingleHop, Verafin, and Basic American Foods.
Presenters: Vivek Jaiswal, Net Promoter Development Manager, CustomerGauge, and Tom Buiel, CustomerGauge Marketing Partner in North America
Date: Wednesday, November 6
Time: 16:00 Amsterdam, 15:00 London, 09:00 Chicago
Duration: 30 minutes, followed by Q&A

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About Vivek Jaiswal


As Business Development Manager at CustomerGauge, Vivek plays a pivotal role in ensuring that organisations are able to maximise their ROI with the CustomerGauge platform and ensure they gain the most possible benefits of customer feedback. He has led Net Promoter programs for single and multi-market roll-outs for B2B and B2C organisations across the globe, including Wolters Kluwer, Verafin, FCMB, Sennheiser, and more.

About Tom Buiel

tomBased in Dallas, Tom is President of sales outsourcing firm WinForce & Associates and a highly experienced new business and customer loyalty executive. Prior to joining WinForce & Associates, Tom served in VP and Director-level sales roles at TeleDirect, Aspect, and eOn Communications. He believes in leading by example, and likes to demonstrate his best practises for customer engagement by spending time in the field rather than at a desk.

Next Up: Free Extension Enables Magento Ecommerce Users to Implement Net Promoter with CustomerGauge

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