As the world's largest logistics specialist, DHL offers a comprehensive suite of services drawing on their global scale and local insight to deliver value across customer’s supply chains. From the initial consultancy and design, to final mile delivery and reverse logistics, they provide customized supply chain solutions across all industry sectors.
Logistics
$55B
Net Promoter®
Aegon is one of the world's leading providers of life insurance, pensions and asset management. Their Dutch roots date back to 1844. Today, they have operations in over 20 countries, including the USA where they're known as Transamerica.
“We’ve transformed from a product-driven company who served intermediaries to a customer-driven organization, which serves the real customer.”
- Han de Ruijter, Chief Customer Officer
Nilfisk is a supplier of professional cleaning equipment in both industrial, commercial and consumer markets. The company is headquartered in Brøndby, Denmark, with sales entities in 45 countries and dealers in more than 70 countries.
“Across global and local levels a renewed effort on customer service excellence is really driving this organization forward. Management teams are very aware of their issues, scores, and how they need to improve.”
- Jacob Christensen, Global Marketing Intelligence Manager
The internationally operating and family-owned Melitta Group can look back on over 100 years of history. They manufacture branded products for coffee enjoyment, for the storage and preparation of food, and for household cleanliness. In addition, they produce special-grade papers for the wallpaper industry and industrial film for the packaging of food.
“We have been very pleased with the response rate, which we attribute to the attractiveness of this tool for consumers to participate in. And the API, which performs perfectly”
- Christoph Sundermeier, Consumer Service Coordinator
Philips is a Dutch technology company headquartered in Amsterdam with primary divisions focused in the areas of electronics, healthcare and lighting. It was founded in Eindhoven in 1891 and today is one of the largest electronics companies in the world and employs around 105,000 people across more than 60 countries.
Technology
$38B
Net Promoter®
Yves Rocher is a worldwide cosmetics and beauty brand, founded in 1959 by the French entrepreneur Yves Rocher in La Gacilly. The company is present in 88 countries on five continents and employs 13,500 personnel, excluding more than 215,000 through additional indirect jobs.
Retail
$2B
Net Promoter®
