What is this review widget?

What is CustomerGauge Reviews?

On CustomerGauge Reviews you find reviews from other customers, reflecting their customer experience with a variety of companies. These reviews help you to know what to expect from the company you’re planning to buy from. Let good reviews be indicators of trust, showing that this company cares about customers like you.

this-is-our-own-widget

Check out some popular review sites!

  1. Kuoni travel’s review website (great reviews)
  2. H&R Block India’s review website (lots of responses)
  3. Ansarada’s review website (solid feedback for a B2B service)

And of course our own CustomerGauge review page

How can I write a review?

CustomerGauge Reviews is part of the CustomerGauge ecosystem. With CustomerGauge companies collect valuable customer feedback via a survey sent via email. Only when you receive a survey sent via CustomerGauge, you can write a review and opt-in to publish your review on CustomerGauge Reviews.

How do you calculate the Net Promoter® Score?

Net Promoter Score is a loyalty metric used as a KPI for customer experience. We first ask customers the question “How likely is it that you would recommend this company to a friend or colleague?” on a scale of 0 – 10. Customers who answer 0 – 6 are called Detractors, 7 – 8 are Passives and 9 – 10 are Promoters.

 

2016-07-25_13-53-34

 

To calculate the NPS, we take the % of Promoters and subtract the % of Detractors. The result is the NPS ranging from -100 to +100.

Rating Stars
0 ☆ ☆ ☆ ☆ ☆
1 – 2 ★ ☆ ☆ ☆ ☆
3 – 4 ★ ★ ☆ ☆ ☆
5 – 6 ★ ★ ★ ☆ ☆
7 – 8 ★ ★ ★ ★ ☆
9 – 10 ★ ★ ★ ★ ★

How do you calculate the star rating?

We show star ratings on a 0 – 5 scale. To calculate the number of stars, we take the company’s average or the customer’s rating (0 – 10) and divide this by two. Note that we only show full stars, and that zero stars won’t be shown in the Google Search results. For the mapping of score to stars, see the table on the right for more information.

Any other questions?

Please check out our FAQ, where we already answer the most common questions. If the answer on your question is not listed in our FAQ, you can always contact us directly.

Want To Learn More?

Discover how you can better manage your customer Net Promoter Progam with CustomerGauge.

SEE PRODUCT OVERVIEW

Interested in more?

We'll show you how CustomerGauge can help your organization.

REQUEST A DEMO
or