Monetize! 2019 Amsterdam | CustomerGauge Destination: Monetize

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Destination: Monetize

Journey to ROI

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March 11 - 14 2019, The Compagnietheater

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March 11-14, 2019 The Compagnietheater, Amsterdam

Monetize! 2019 brings together our customers, Fortune 1000 leaders in the CX industry, and Net Promoter® experts. You can expect all the key events from our previous summits — plus so much more.

Certification

Gain the skills to champion your NPS and CX program towards a profitable future.

Presentations

Discover the collective wisdom of top NPS and CX experts in their fields.

Demos

Get a first-look at new & innovative features coming to the CG platform.

Networking

Connect with industry leaders as invested in CX as you.

 

Boston Highlight Reel

Learn from NPS leaders, About the Event Speakers
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Karen Mangia

VP of Customer & Market Insights, Salesforce

At Salesforce, Karen Mangia engages current and future customer globally to discover new ways of improving the customer experience (CX).

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Michael Fauscette

Chief Research Officer, G2 Crowd

Michael is a software industry veteran and senior technology industry analyst who is responsible for helping software and services buyers use the crowd sourced insights, data and community at G2 Crowd.

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Sylvia Kainz

Head of Global Revenue Operations, Eventbrite

In her role at Eventbrite, Sylvia works closely with Marketing, Sales, Customer Success and Customer Support organizations around the world to enable top-line growth and scalability.

Monika Tornérhielm

Monika Tornérhielm

Consumer Experience Manager, Electrolux Major Appliances, Europe

Monika is the head of the VoC program at Electrolux, where she works diligently to align and drive customer-centric changes.

Alain Thys

Alain Thys

Founder, Customerfit

Alain is one of Europe's leaders in customer-centricity and human media. His contributions have influenced the experience of over 500 million customers and 350,000 employees in 100+ countries.

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Luiz Gondim

Sr. Global Director Contact Strategy, AB InBev

Luiz is responsible for the global IT sales strategy at AB InBev, running programs such as B2B, AI and traditional Salesforce automation to increase productivity and top-of-line results.

Surodeep

Surodeep Chaudhuri

Sr. Manager, Digital Transformation, AB InBev

Suro works on the global commercial business transformation strategy & execution at AB InBev. His expertise includes B2B/B2C analytics, CX initiatives, customer lead mgmt., and much more.

Maurice

Maurice Fitzgerald

Founder, NPS & CX Expert, Author

Maurice is a world-renowned NPS & CX expert & author, as well as the founder of Maurice Fitzgerald Consulting, which helps companies improve customer experiences.

Nick

Nick van der Meulen

Research Scientist, MIT CISR

At the MIT Sloan Center for Information Systems Research (MIT CISR), Nick engages leaders of complex global companies with evidence-based research that helps them move forward in the digital age.

David Schekoske

David Schekoske

Operational Excellence Project Manager, Iron Mountain

David has been with Iron Mountain for 15 years in various roles including service delivery and VoC program management, and currently works as a Operational Excellence Project Manager.

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Bernice McLeod

Customer Experience Manager, Iron Mountain

For the past four years, Bernice has spearheaded Iron Mountain’s CX initiatives and managed the Voice of Customer program as a Customer Experience Manager.

Adam Dorrell

Adam Dorrell

CEO and Co-Founder, CustomerGauge

Head of CustomerGauge, with more than 25 years marketing and sales, including senior roles at Dell, HP, Sony, and Philips heading CX efforts.

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Camilla Scholten

COO and Co-Founder, CustomerGauge

As COO of CustomerGauge, with deep involvement in the coordination of Customer Success, Camilla is well-versed in delivering on CG's own customer experience.

Jorgen

Jørgen Bo Christensen

VP Research & Professional Services, CustomerGauge

As Head of Professional Services, Jørgen is passionate about customer-centric growth and in particular how you turn Net Promoter and other CX metrics into higher revenue.

Trish

Trishaala Chengappa

Director of Product, CustomerGauge

Trish has over 10 years of experience in product management, customer operations management and corporate communications.

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More Speakers to Come!

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Conference Pass

€799

Access to main conference on March 13th & 14th

Main room access to presentations and speakers

Free copy of the premier B2B CX guide: The Account Experience Blueprint

Networking opportunities

Complimentary meals and dining options

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Past Attendees

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Frequently Asked Questions

The full conference takes place Monday, March 11th to Thursday, March 14th at The Compagnietheater in Amsterdam, NL. 

The main Conference Pass are for attendees looking to attend March 13 & 14 only—this includes access to all speaker presentations. The Certification + Conference Pass provides access to all four conference days, March 11-14: This includes two days of NPS® workshop and certification training, along with a final exam, on top of the two-day conference pass. 

The Amsterdam Airport Schiphol is the closest airport to the Compagnietheater, approx. 25-30 minutes by car and 30 minutes by public transportation. 

Yes! If you need an invoice of your ticket purchase, please directly contact finance@customergauge.com.

Yes! Food is provided both in the morning and lunch time. And, since we want to make your stay as comfortable as possible, if you have any special dietary restrictions, please reach out directly to marketing@customergauge.com.

We are constantly adding speakers to our Monetize! lineup. For updated information on speakers, please refer to the website and our email updates. If you’d like additional information, please contact marketing@customergauge.com.

Attendees should wear business casual attire to the event.

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The Compagnietheater

Address:
Kloveniersburgwal 50, 1012 CX
Amsterdam, Netherlands

+31 20 520 5310 Map it on Google