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There’s a New Gold Standard.
Welcome to the home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.
Welcome to the home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.
Monetized Net Promoter System
We’ve improved the industry-standard Net Promoter System® to include feature sets that focus on retention and growth.
Customer Experience Management
Create a seamless customer experience across all channels and touch points to wow customers every time, without fail.
Employee Net Promoter Score
Turn employees into brand ambassadors with a razor sharp focus on the employee experience to minimize internal churn.
Intelligent, intuitive, and scalable—meet the world's first Monetized Net Promoter platform with ROI in its DNA. Tailor-made for multilingual, global enterprises that are serious about creating a consistent customer experience, wherever in the world they may be.
Features that drive growth every step of the way
Optimized Survey Builder
Multi-Channel Feedback
Powerful Analytics
Robust Reporting
Persona View
Comprehensive Case Tracking
One-Touch Fire-Fighting
Automated Escalation
Real-time Follow-Up
Target Setting
Retention & Revenue Toolset
NPS SWOT Analysis
Win/Loss Analysis
Review Platform
Digital Signage
“One of the best vendors I have worked with in my 25-year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”
Joe Bartling
Director of Analytics
“I saw (using CustomerGauge) a key new client voicing frustration, so I called them up and asked what was troubling them. He explained, and we solved it within about two days. He called me back, and said ‘You’ve got a customer for life.”
Russell Evans
CEO, Wolters Kluwer Asia
“We have seen a sharp reduction in churn. Within the last two years alone, we've seen a 50% bump in retention.”
TJ Waldorf
VP of Inside Sales & Marketing
“We have moved beyond claiming to be a customer-centric organization - now we have the evidence to back it up.”
Craig Scowen
Market Development Manager
