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There’s a New Gold Standard.
Welcome to the home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.
Welcome to the home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.
Monetized Net Promoter System
We’ve improved the industry-standard Net Promoter System® to include feature sets that focus on retention and growth.
Customer Experience Management
Create a seamless customer experience across all channels and touch points to wow customers every time, without fail.
Employee Net Promoter Score
Turn employee engagement into the cornerstone of your company culture with one, dedicated eNPS platform.
Intelligent, intuitive, and scalable—meet the world's first Monetized Net Promoter platform with ROI in its DNA. Tailor-made for multilingual, global enterprises that are serious about creating a consistent customer experience, wherever in the world they may be.
Features that drive growth every step of the way
Optimized Survey Builder
Multi-Channel Feedback
Powerful Analytics
Robust Reporting
Persona View
Comprehensive Case Tracking
One-Touch Fire-Fighting
Automated Escalation
Real-time Follow-Up
Target Setting
Retention & Revenue Toolset
NPS SWOT Analysis
Win/Loss Analysis
Review Platform
Digital Signage
“One of the best vendors I have worked with in my 25-year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”
Joe Bartling
Director of Analytics
“I saw (using CustomerGauge) a key new client voicing frustration, so I called them up and asked what was troubling them. He explained, and we solved it within about two days. He called me back, and said ‘You’ve got a customer for life.”
Russell Evans
CEO, Wolters Kluwer Asia
“We have seen a sharp reduction in churn. Within the last two years alone, we've seen a 50% bump in retention.”
TJ Waldorf
VP of Inside Sales & Marketing
“We have moved beyond claiming to be a customer-centric organization - now we have the evidence to back it up.”
Craig Scowen
Market Development Manager
