Drive revenue using real time feedback from your B2B value chain and help your front-line staff act on customer insights quickly to reduce churn, upsell happy customers, and generate new business referrals from super-promoters of your brand.
Ranked Best For B2B in Gartner VOC ReportLearn More
The digitalization of CPG is happening before our eyes and whoever owns the data, will win—big. The old way of researching the market once a year with stale feedback won’t cut it anymore in this new digital-first world. The solution: you need real-time insights and an automatic system to follow-up on B2B customer feedback at scale to grow your marketshare faster than the competition.
It’s now easier than ever to remove silos and start acting on B2B customer feedback in real-time so you can gain more marketshare, build deeper relationships, and generate more revenue from your customers.
Gain visibility into at-risk and high-value accounts to discover opportunities for better retention and revenue growth.
Pinpoint new revenue streams from upsells, cross-sells, and referrals and track your progress against targets.
Understand how customer experience impacts retention gains, losses, and your bottom line. Stay ahead of churn with down-sell indicators to maximize growth over time.
Imagine if you could determine how 1 NPS point impacts your bottom line? With our Revenue Simulator, you can set targets based on hard data that puts CX and revenue into center focus.
Quickly identify ‘absence of signal’ to re-establish relationships with high-value accounts who have gone dark.
Benchmark your experience internally across divisions/locations and externally vs. your CPG peers with the world’s largest CPG experience benchmark data set.
Improve every single channel relationship across the globe at scale with real-time customer experience insights while driving more revenue.
Building a customer-centric culture starts from the top down—give your teams the tools they need to resolve B2B customers’ problems in real-time and share wins internally.
Level up your feedback strategy from once-a-year data collection to an ‘always-on’ listening program and act on every interaction at scale.
Go on auto-pilot with CustomerGauge and automatically distribute feedback from your accounts to frontline managers in real time.
Easy-to-control dashboards arranged how you want it — with global and divisional segmentation capabilities to dive deeper into NPS, response rates, retention, text analytics, and much more.
Every account is valuable, but not every account holds the same value. CustomerGauge directly integrates revenue with experience data for better visibility into your account landscape.
Goodbye endless customer reports, hello prioritized accounts. Combat churn with a holistic, organized view of the accounts that need your immediate attention — and have the biggest impact on your bottom line.
Track the health of account relationships with a complete view of your engagement from support ticket systems and business reviews to CRM activities.
Discover unique profiles on every account with access to stakeholder information, churn likelihood, coverage percentage, and relevant satisfaction drivers.
Get to the heart of customer feedback with a complete, holistic view of your accounts while assigning cases automatically, tracking statuses, and more.
Every month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition.
"CustomerGauge has the top score for the enterprise B2B use case. It succeeds in improving customer retention and loyalty, and in providing the evidence of the resultant financial benefit."
With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet.