2018
The Monetize Retention Revolution Lands in Sydney
After taking Monetize! coast to coast in the US, CustomerGauge is teaming up with their partner Genroe to bring the retention revolution to the heart of Sydney, Australia. Join us and a large network of top NPS® and CX experts looking to turn their company's customer experience programs into revenue-generating assets.
COO, Eclipx Group
As COO of Eclipx, Jeff McLean, as part of senior leadership, led the business to a successful IPO in 2015. Eclipx's portfolio of companies has expanded rapidly since that time to include GraysOnline, Fleetpartners, Fleetplus & Right2Drive.
COO & CFO, simPRO Software Group
On the Board of Management & Executive Team at simPRO, Alan Bignell leads the software group’s global operations including a team of General Managers in the United States, the United Kingdom, Australia and New Zealand.
Operational Excellence Project Manager, Iron Mountain
David has been with Iron Mountain for 15 years in various roles including service delivery, analytics and VoC program management, and currently works as a Operational Excellence Project Manager.
Customer Experience Manager, Iron Mountain
For the past four years, Bernice has spearheaded Iron Mountain’s CX initiatives and managed the Voice of Customer program as a Customer Experience Manager.
National Manager, Operational Excellence, Little Real Estate
Since Little Real Estate’s acquisition of Rental Express, Brock is now the National Manager, Operational Excellence for Australia’s largest property management company.
Director and Founder, Genroe
Founder of Genroe, Adam Ramshaw helps B2B and B2C companies improve their businesses by enhancing the customer experience to increase ROI.
CEO and Co-Founder, CustomerGauge
Head of CustomerGauge, with more than 25 years marketing and sales, including senior roles at Dell, HP, Sony, and Philips heading CX efforts.
Global VP of Product, CustomerGauge
Trish has over 10 years of experience in product management, customer operations management and corporate communications.
Location, location, location
Registration
CustomerGauge's Monetize! Sydney, Hosted By Genroe
Your host Adam Ramshaw, founder of Genroe, welcomes everyone to Australia's first Monetize! conference, while also introducing the day's speakers and presentations.
Adam Ramshaw, Director & Founder, Genroe
The Three Legged Business Stool: Customers, Technology and Employees
Jeff McLean has been instrumental in driving the rollout of NPS across each of the Eclipx business units. In his presentation, he will discuss his philosophy of “the three legged business stool” and how NPS has underpinned his organizational success.
Jeff McLean, COO, Eclipx
Take Control of Your Growth Trajectory
Adam Dorrell, CEO of CustomerGauge and inventor of the Monetized Net Promoter methodology, introduces the Monetize Net Promoter growth strategy—and the wasteful culture hiding beneath "churn nation."
Adam Dorrell, CEO & Co-Founder, CustomerGauge
Coffee Break
Iron Mountain's Foundation: The 5 Stages of Customer Experience Maturity
Through effective reporting, analysis and reaction, Bernice, David and their team at Iron Mountain have increased response rates, employee engagement and improved their customer experience. Find out how they used the five stages of Customer Experience Maturity to make their NPS program a success.
Bernice McLeod, Customer Experience Manager, Iron Mountain
David Schekoske, Operational Excellence Project Manager, Iron Mountain
Lunch, Networking & Demos
Simple to Sophisticated—The Journey to NPS Maturity
Follow Brock and his company, Little Real Estate, on a 9-year evolution in customer feedback. From a simple SurveyMonkey set up to building a highly efficient and intricate CustomerGauge platform that has brought his company tangible bottom-line benefits.
Brock Fisher, National Manager, Operational Excellence, Little Real Estate
How to Transform Your NPS Program Through Monetization
Turn your ambitions into a reality with a comprehensive walkthrough of Monetize Net Promoter software. Learn what role software plays in correlating Net Promoter data to referral programs, identifying at-risk revenue and opportunities for growth, and more.
Trishaala Chengappa, Director of Product Development, CustomerGauge
Coffee Break
Our Trade is Customer Experience
Just as the reputation of the tradespeople is essential to win and keep business, simPRO rigorously measures how their system is satisfying users with the Net Promoter System®. During his presentation, Alan will discuss his team's dedication to the customer experience, as well as share his views on the industry, the market, and how simPRO works to close the loop and grow business using NPS.
Alan Bignell, COO & CFO, simPRO Software Group
Apps & Drinks
Main Event
Full day event pass to keynote and speaking presentations
FREE access to our gold-standard NPS® certification (a $2,500 value)
Onsite product demos and new feature access
Networking opportunities
Free copy of the 2018 NPS & CX Benchmarks Report
Complimentary meals and dining options
Book Your Spot →
The event takes place Wednesday, November 7th at the Primus Hotel Sydney (339 Pit Street) in Sydney, Australia, close to both the harbor and the hustle and bustle of downtown Sydney.
The Sydney Airport is the closest airport to the Primus Hotel, approx. 18-20 minutes by car.
The Primus Hotel offers valet parking at the main hotel.
Yes! If you need an invoice of your ticket purchase, please directly contact finance@customergauge.com.
Yes! Food is provided both in the morning and lunch time. And, since we want to make your stay as comfortable as possible, if you have any special dietary restrictions, please reach out directly to aramshaw@genroe.com.au.
Every attendee of the Monetize! Sydney will receive a free copy of the 2018 Benchmarks Report. This report is part of a collaborative survey conducted by CustomerGauge, MIT CISR and NPSBenchmarks.com. The report includes:
Cross-industry insights on the state of customer experience and Net Promoter
Benchmarks on NPS, retention rates, closed-loop data best practices, growth metrics, and more
In-depth industry analyses for 15 different industries
Company spotlights on industry leaders including Microsoft, Vodafone, Colliers, Micro Focus and Affirm
And much more!
We are constantly adding speakers to our Monetize! lineup. For updated information on speakers, please refer to the website and our email updates. If you’d like additional information, please contact aramshaw@genroe.com.au.
Attendees should wear business casual attire to the event.
The Primus Hotel Sydney
Address:
339 Pitt Street,
Sydney, Australia, 2000
+61 (2) 8027 8000
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Account Experience is a trademark of CustomerGauge. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
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