Add Your Score

NPS® & CX Benchmarks Report

The Most Comprehensive NPS Report Ever

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

Salesforce Uses These 3 NPS® Tactics to Stay on Top of Loyalty

by Cvetilena Gocheva

Currently Trending

Financial Services NPS® Benchmarks - Updated August 2021

by Cvetilena Gocheva

This year, CustomerGauge has announced the launch of their 2018 NPS® CX Benchmarks Report, conducted in collaboration with MIT CISR and NPSBenchmarks.com. Covering 15 different industries —from IT & Software to Telecommunications—the 80+ page report offers benchmarks for key performance metrics including Net Promoter Score®, retention rates, and revenue growth. 


The 2018 NPS® & CX Benchmarks Report also spotlights the customer experience programs and Net Promoter® teams of some of Fortune 500's greatest companies. One such spotlight included an exclusive interview with tech giant Salesforce, whose customer churn rate is consistently less than 10%.


In CustomerGauge's 2018 NPS & CX Benchmarks Report, Karen Mangia, VP, Customer and Market Insights at Salesforce shares what drives Salesforce's tremendous retention rate. The exclusive chapter includes insights on how Salesforce uses the Net Promoter Score (NPS) system to better understand their competitive positioning in the market and align customer needs with business goals. 


Here's a sneak peek to the 3 ways Salesforce uses NPS to make better business decisions, increase customer satisfaction and ultimately retention rates:


1) Net Promoter Score Benchmarking


2) Break NPS Down to Job Role


3) Follow Up with Both Promoters and Detractors

Want to learn how Salesforce utilises the Net Promoter Score to stay on top of customer loyalty and retention? Download the 2018 NPS & CX Benchmarks Report below!

Add your thoughts

Close Close
B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.

Close Close
B2B

Don’t Leave…
NPS Gains on the Table

Download the most comprehensive NPS Benchmarks Report on the planet and get:

Download the most comprehensive NPS Benchmarks Report on the planet

Checkmark

NPS & retention benchmarks for 12 major B2B industries

Checkmark

B2B NPS playbooks to increase your score and reduce churn

Checkmark

NPS program overviews from the world’s top B2B brands