Add Your Score


NPS® & CX Benchmarks Report

Get NPS scores for 1,000s of companies



Add a company to our Database


Thank You!

Your score has been submitted - it will appear shortly.

Salesforce Uses These 3 NPS® Tactics to Stay on Top of Loyalty

by Cvetilena Gocheva

Currently Trending

NPS Financial Services / 27 Banking NPS Scores 2022

by Cvetilena Gocheva

This year, CustomerGauge has announced the launch of their 2018 NPS® CX Benchmarks Report, conducted in collaboration with MIT CISR and Covering 15 different industries —from IT & Software to Telecommunications—the 80+ page report offers benchmarks for key performance metrics including Net Promoter Score®, retention rates, and revenue growth. 

The 2018 NPS® & CX Benchmarks Report also spotlights the customer experience programs and Net Promoter® teams of some of Fortune 500's greatest companies. One such spotlight included an exclusive interview with tech giant Salesforce, whose customer churn rate is consistently less than 10%.

In CustomerGauge's 2018 NPS & CX Benchmarks Report, Karen Mangia, VP, Customer and Market Insights at Salesforce shares what drives Salesforce's tremendous retention rate. The exclusive chapter includes insights on how Salesforce uses the Net Promoter Score (NPS) system to better understand their competitive positioning in the market and align customer needs with business goals. 

Here's a sneak peek to the 3 ways Salesforce uses NPS to make better business decisions, increase customer satisfaction and ultimately retention rates:

1) Net Promoter Score Benchmarking

2) Break NPS Down to Job Role

3) Follow Up with Both Promoters and Detractors

Want to learn how Salesforce utilises the Net Promoter Score to stay on top of customer loyalty and retention? Download the 2018 NPS & CX Benchmarks Report below!

Close Close

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.

Close Close

Don’t Leave…
NPS Gains on the Table

Download the most comprehensive NPS Benchmarks Report on the planet and get:

Download the most comprehensive NPS Benchmarks Report on the planet


NPS & retention benchmarks for 12 major B2B industries


B2B NPS playbooks to increase your score and reduce churn


NPS program overviews from the world’s top B2B brands