The world is changing, technology is changing, customers are changing, and we’re transforming form a product-driven company who served intermediaries to a customer driven organisation, which serves the real customer
If you link your CX program to revenue, you can accelerate growth in the process. Why is this important? Because according to the NPS Benchmarks survey, 2/3 of companies surveyed either don't know their retention rate or it's too low.
Get an an overview of the whole survey - learn how NPS leaders drive 10% increases in retention, get 3X program ROI, drivers of success, response rates, close-loop rates and many other stats.
We will explore these questions, and show some new science to help predict customer renewals. Based on a data driven approach, you’ll see how your CRM system can already provide surprising pointers in this informal 1 hour session. Case studies and practical help from practitioners.
Every Net Promoter professional is looking for secret tips and tricks to go that extra mile in their program. However, very little expert advice - that actually works - is available out there. In this 'NPS Insider Secrets' webinar series, you'll get a glimpse behind the curtain with a speed course to Net Promoter Success.
We'll show you how CustomerGauge can help your organization.Request a Demo