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2018 NPS® & CX Benchmarks

The Tactics and Practices of NPS Leaders

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Top Performing Brands

Warby Parker

Type: B2C

Size: Large

Coolblue

Type: B2C

Size: Large

Webscale Networks

Type: B2B

Size: Small

Loanboox

Type: B2B

Size: Small

Exponential‐e

Type: B2B

Size: Large

Latest Score Additions

One Source

Type: B2B

Size: Small

Wightman & Parrish

Type: B2B

Size: Medium

Recorded Future

Type: B2B

Size: Small

Philadelphia Insurance Companies

Type: B2B

Size: Large

Grifols

Type: Data not available

Size: Data not available

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Every month, you'll receive:

The latest in the Net Promoter industry

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