NPS 101®: Retention Management to Combat Churn

Ever wondered why everyone keeps talking about customer retention and why you should care? CustomerGauge has a simple answer for you - because retention sustains and drives your business forward! 

In NPS 101®: Retention Management to Combat Churn, CustomerGauge covers the basics you need to know on retention management and presents key statistics and numbers behind it. This eBook also explains the difference between customer churn and customer retention, along with the formula on customer churn (See image below). 

CustomerGauge's eBook on retention also uncovers less know facts about customer churn and revenue growth, as well as distinguishing between customer churn and revenue churn (See image below). 

More importantly, NPS 101®: Retention Management to Combat Churn presents key stats on some of the top factors that drive customer churn, along with the revenue loss that come with it (See image below). 

In this ebook, we'll help you answer the following questions:

✔    What's churn and why should I care about retention? 

✔    How can I dig deep into churn? And what are churn analytics? 

✔    How can I stop "the revolving door" and rescue high-risk customers?

Download now and discover best practices in bringing the wow factor!

Download eBook Now