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18 points )
Macquarie Technology's (previously Macquarie Telecom) Net Promoter Score is 86 according to the latest available source (Macquarie, 2024).
Macquarie Telecom Group Limited (ASX MAQ) - Macquarie Telecom is a managed hosting and telecommunications company. Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia.
Download our annual NPS Benchmarks Report here to compare Macquarie Telecom to others in the telecommunications industry.
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Score Updated May 31, 2024
Date
Update Description
Score Change
Link
11/22/17
"Most other telcos’ NPS scores hover around zero and many go below it – Macquarie Telecom is pushing towards +70."
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08/29/17
As announced on 30 August 2017 as part of the recent ASX announcement, Macquarie’s net promoter score (NPS) is +68 for FY17 – the Australian leading NPS.
68
(2 points )
12/03/17
According to Clifton, in creating the NOC, Macquarie aims to continue “bucking that trend” and grow its already “industry-leading net promoter score, currently sitting close to +70”.
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
