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Macquarie Technology 2024 NPS | Macquarie Technology 2024 Net Promoter Score 2022

Company Type: B2B

Company Size: Medium


(18 points )

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Macquarie Technology's (previously Macquarie Telecom) Net Promoter Score is 86 according to the latest available source (Macquarie, 2024).

Macquarie Telecom Group Limited (ASX MAQ) - Macquarie Telecom is a managed hosting and telecommunications company. Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia.

Download our annual NPS Benchmarks Report here to compare Macquarie Telecom to others in the telecommunications industry.

Net Promoter Type

Transactional & Relationship

Response Rate


Score Updated May 31, 2024



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Macquarie Technology 2024 News


Update Description

Score Change



Macquarie Telecom Group achieves a Net Promoter Score of +66 for June 2017.



"Most other telcos’ NPS scores hover around zero and many go below it – Macquarie Telecom is pushing towards +70."



As announced on 30 August 2017 as part of the recent ASX announcement, Macquarie’s net promoter score (NPS) is +68 for FY17 – the Australian leading NPS.


(2 points )


According to Clifton, in creating the NOC, Macquarie aims to continue “bucking that trend” and grow its already “industry-leading net promoter score, currently sitting close to +70”.



CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

Macquarie Technology 2024 NPS Rank & Industry Overview


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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.