(4 points )
Amazon's NPS score was 73 in 2019 (Satmetrix, 2019).
Amazon.com, also called Amazon, is an American electronic commerce and cloud computing company that was founded on July 5, 1994, by Jeff Bezos and is based in Seattle, Washington.
Compare Amazon's Net Promoter Score to others in the technology industry here.
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Score Updated February 15, 2022
Date
Update Description
Score Change
Link
03/12/14
Amazon led the pack for the fifth year in a row with a net promoter score of +64.
64
04/16/13
Amazon saw a seven-point decrease over 2012, but remained at the top of the online services sector for the fourth consecutive year with an NPS of 69.
69
(5 points )
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What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
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