Ranked 18 of 25 Industries
In the logistics sector as a whole, the average net promoter score (NPS) is 38 (CustomerGauge benchmarks report, 2020).
According to the International Finance Corporation, more than 200 of the Fortune 500 companies are present in the Wuhan province, where the outbreak began. Ultimately, disruption in China and elsewhere affected industries ranging from the pharmaceutical to automotive to consumer goods.
If anything, the global pandemic highlighted a greater need for resilience in logistics. New trends in technology are making the flow and movement of goods easier and more efficient than ever. Robots can be used to manage freight and replace manual labor. Driver-less trucks can analyze traffic to operate at maximum efficiency. And specialized software tools can make logistics more efficient in every sense of the word.
While logistics providers can rely on AI, robots, and software to automate workflows and save time and labor, they can’t rely on technology alone to create a great customer experience. Logistics companies will still need personalized tools to manage their account relationships.
CustomerGauge’s Account Experience can help logistics companies take a proactive approach to account management through the Net Promoter System, a proven, data-backed system for tracking customer loyalty.
Score Updated May 26, 2022
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
