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Zoom NPS | Zoom Net Promoter Score 2022

Company Type: B2B

Company Size: Medium

NPS

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Zoom's Net Promoter Score is 72 according to the latest available source (Zoom, 2017).


Zoom Video Communications, Inc. develops a people-centric cloud service that transforms real-time collaboration experience. The Company offers a unified meeting experience, a cloud service that provides a 3-in-1 meeting platform with HD video conferencing, mobility, and web meetings.


Download our annual NPS Benchmarks Report here to compare Zoom to others in the SaaS industry

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Score Updated February 8, 2022

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.