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Apex Home Loans NPS | Apex Home Loans Net Promoter Score 2022

Company Type: B2C

Company Size: Small

NPS

( No Change )

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Apex Home Loans, Inc. is a local mortgage lender headquartered in Montgomery County, MD. Apex focuses on delivering superior customer experiences and takes pride in helping people achieve their dream of owning a home. 

Net Promoter Type

Relationship

Response Rate

31%

Score Updated February 28, 2022

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Apex Home Loans News

Date

Update Description

Score Change

Link

09/28/18

98

05/16/22

96

(-2 points )

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Apex Home Loans NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.