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CustomerGauge's Net Promoter Score is 60 according to the latest available source (CustomerGauge, 2022).
CustomerGauge (Directness BV) is a Software-as-a-Service that measures Net Promoter Score for medium to large organizations, and helps them improve customer loyalty automatically and in real-time. CustomerGauge's clients include Philips, Electrolux, Tommy Hilfiger, and many others in B2B and B2C enterprises. In 2018, CustomerGauge was recognized in Inc. 5000 list of the Fastest-Growing Private Companies in Europe. As of March 2018, CustomerGauge's NPS is +60.
Download our annual NPS Benchmarks Report here to compare CustomerGauge to others in the SaaS industry.
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Score Updated February 8, 2022
Date
Update Description
Score Change
Link
05/23/18
"CustomerGauge welcomed 120+ industry leaders to one of the largest Net Promoter® conferences of the year—Monetize! 2018."
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06/18/18
"This year’s report also spotlights the customer experience programs and Net Promoter® teams at Microsoft, Salesforce, Vodafone and more."
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07/11/18
"In the 2018 NPS & CX Benchmarks Report, CustomerGauge has rated the top industries that deliver the very best customer service, based on NPS scores."
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CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
