EE's Net Promoter Score is 24 according to the latest available source (Analysys Mason, 2021).
EE is a telecommunications company that provides 4G mobile and fixed fiber broadband services to personal and business customers. It provides mobile and fixed-broadband communications services to more than 27 million customers. services through its network of retail stores in the United Kingdom.
Download our annual NPS Benchmarks Report here to compare EE to others in the Telecom industry.
Annual Client Satisfaction Survey 2015
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Score Updated February 11, 2022
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
