( No Change )
Electrocomponents PLC is a British-based distributor of electronics, automation and control components, engineering tools and consumables. The company recently announced results for the first half ended 30 September 2018. Electrocomponents' Net Promoter Score rose by 9 points to 53, signifying best-in-class customer experience.
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Score Updated November 19, 2018
Date
Update Description
Score Change
Link
11/14/17
Electrocomponents has reported that its rolling 12-month net promoter score rose by 8.4% to 43.8, which the board said demonstrated “improved” customer satisfaction.
44
11/19/18
Electrocomponents Plc announced a Net Promoter Score increase by 3.8% to 52.5
53
(
9 points )
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
