Jolt Consulting Group's Net Promoter Score is 91 according to the latest available source (Retently, 2016).
Jolt Consulting Group was formed based on a simple premise; service is the great differentiator. Jolt Consulting Group is a provider of transformational business and technology services for organizations in the service management ecosystem.
Download our annual NPS Benchmarks Report here to compare Jolt Consulting Group to others in the Telecom industry.
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Score Updated February 9, 2022
NPS BENCHMARKS REPORT
Net Promoter Score, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.
What is a good Net Promoter Score varies greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
