(-5 points )
JP Morgan's Net Promoter Score is 31 according to the latest available source (Forbes, 2019)
JPMorgan Chase & Co. is an American multinational banking and financial services holding company headquartered in New York City. JPMorgan Chase & Co is the largest bank in the United States, the world's sixth largest bank by total assets, with total assets of US$2.5 trillion, and the world's second most valuable bank by market capitalization.
Download our annual NPS Benchmarks Report here to compare JP Morgan to others in the financial services industry.
https://www.jpmorganchase.com/corporate/investor-relations/document/ccb_investor_day_2017.pdf
https://www.jpmorganchase.com/corporate/investor-relations/document/ccb_investor_day_2017.pdf
https://www.jpmorganchase.com/corporate/investor-relations/document/ccb_investor_day_2017.pdf
https://www.jpmorganchase.com/corporate/investor-relations/document/ccb_investor_day_2017.pdf
https://www.jpmorganchase.com/corporate/investor-relations/document/ccb_investor_day_2017.pdf
Yes
Transactional & Relationship
N/A
Score Updated December 23, 2021
Date
Update Description
Score Change
Link
05/09/13
In a 2017 Consumer & Community Banking report, JP Morgan Chase reports a Net Promoter Score (NPS) of +34 for the year 2013.
34
(5 points )
02/22/14
JP Morgan Chase reports a Net Promoter Score of +36 for the year 2014.
36
(2 points )
02/27/15
JP Morgan Chase achieves a Net Promoter Score (NPS) of +36 for the year 2015. JP Morgan's NPS survey transitioned from phone to email in September 2015
36
( No Change )
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We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.