Kohl's's Net Promoter Score is 30 according to the latest available source (Foresee, 2018).
Kohl's is an American department store retailing chain. The first Kohl's store was a corner grocery store opened in Milwaukee, Wisconsin in 1927 by Maxwell Kohl. The company's first department store opened in September 1962. British American Tobacco Company took a controlling interest in the company in 1972, and in 1979, the Kohl family left the management of the company.
Download our annual NPS Benchmarks Report here to compare Kohl's to others in the retail industry.
Score Updated February 21, 2022
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
