(
-14 points )
Microsoft's Net Promoter Score is 31 according to the latest available source (Verint, 2018).
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edgeweb browsers. In a survey by PCMag conducted from November 27, 2017 to December 18, 2017, Microsoft received a net promoter score of +34.
Download our annual NPS Benchmarks Report here to compare Microsoft to others in the SaaS industry.
Yes
N/A
Score Updated February 9, 2022
Date
Update Description
Score Change
Link
09/15/15
Microsoft desktop software and Microsoft servers received a net promoter score of +45 in a 2015 New Temkin Group Research.
45
(
16 points )
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
