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Neighborhood Loans NPS | Neighborhood Loans Net Promoter Score 2022

Company Type: B2C

Company Size: Medium

NPS

(79 points )

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Neighborhood Loans was established in 2005 to help home buyers and homeowners with their financial needs. Neighborhood Loans is an Illinois Residential Mortgage Licensee. Neighborhood Loans provides its clients with an incredible selection of options when it comes to home financing. Neighborhood Loans achieves Net Promoter Score of 94 for 2015.

NPS Benchmarks Certified

No

Feedback Collection Method

N/A

Website

Net Promoter Type

N/A

Response Rate

N/A

Score Updated March 7, 2018

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Neighborhood Loans News

Date

Update Description

Score Change

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03/22/16

Neighborhood Loans achieves Net Promoter Score (NPS) of 15 for 2016.

15

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Neighborhood Loans NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.