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Santander UK NPS | Santander UK Net Promoter Score 2022

Company Type: B2C

Company Size: L

NPS

(52 points )

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Santander UK Banking's Net Promoter Score is 27 according to the latest available source (Satmetrix, 2015).


Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander UK plc manages its affairs autonomously, with its own local management team, responsible solely for its performance.


Download our annual NPS Benchmarks Report here to compare Santander UK to others in the financial services industry.

Website

Net Promoter Type

N/A

Response Rate

N/A

Score Updated February 23, 2017

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Santander UK News

Date

Update Description

Score Change

Link

03/31/13

-25

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Santander UK NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.