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69 points )
Siemens Gamesa Renewable Energy, formerly Gamesa Corporación Tecnológica and Grupo Auxiliar Metalúrgico, is a Spanish manufacturing company principally involved in the fabrication of wind turbines and the construction of wind farms. Siemens Gamesa specialises in wind turbine generators, promotion & sales of wind farms, and wind turbine operation & maintenance services. According to Lacerta Consulting, Siemens Gamesa’s wind servicing division' has achieved a Net Promoter Score is +5 as of April 6th, 2018.
Date
Update Description
Score Change
Link
04/06/18
According to Lacerta Consulting, Siemens Gamesa’s wind servicing division' has achieved a Net Promoter Score is +5 as of April 6th, 2018.
5
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Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.
Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.
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