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State National Companies NPS | State National Companies Net Promoter Score 2022

Company Type: B2B

Company Size: Large

NPS

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State National's NPS score is 86 according to the latest available data source (State National Press Release, 2021).


State National Companies, Inc., is a specialty provider of property and casualty insurance operating in two niche markets, Program Services and Lender Services.


Read more about NPS in the insurance industry here and download our NPS benchmarking eBook to learn best practices for your program.

NPS Benchmarks Certified

No

Feedback Collection Method

Email

Net Promoter Type

Relationship

Response Rate

70%

Score Updated May 13, 2022

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.