(
1 points )
SwanCare was established in the early 1960’s as Swan Cottage Homes. More than five decades on, SwanCare has become one of Western Australia’s leading providers of retirement and aged care services. A not-for-profit organisation and registered charity, SwanCare administers WA’s largest single-site retirement and aged care community at Bentley Park, as well as its sister site at Australind Rise.
No
N/A
Score Updated April 24, 2018
Date
Update Description
Score Change
Link
04/23/17
The current survey findings mirror a 2016 feedback survey of residents at WA’s largest retirement and aged care site, SwanCare Bentley Park, which achieved an NPS of 60.2.
60
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
