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Tesco Bank NPS | Tesco Bank Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

(31 points )

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Tesco Bank's Net Promoter Score is 23 according to the latest available source (Satmetrix, 2015).


Tesco Bank is a British retail bank which was formed in July 1997, and which has been wholly owned by Tesco plc since 2008. The bank was formed as part of a 50:50 joint venture between The Royal Bank of Scotland and Tesco, the largest supermarket in the United Kingdom.


Download our annual NPS Benchmarks Report here to compare Tesco Bank to others in the financial services industry.

Net Promoter Type

N/A

Response Rate

N/A

Score Updated December 23, 2021

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Date

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03/02/12

From The Grocer

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.