Add Your Score

menu

NPS® & CX Benchmarks Report

Get NPS scores for 1,000s of companies

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

logo

The Gym Group NPS | The Gym Group Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

circle dotted line

The Gym Group is a chain of no frills fitness clubs in the United Kingdom, based in Croydon. The Gym Group was founded in 2007 and has 89 gyms with 448,000 members. Its main rival is Puregym. The Gym Group achieves a Net Promoter Score (NPS) of 63 for 2017.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

Score Updated May 23, 2018

×

bell

Get alerts from The Gym Group

CustomerGauge

CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

The Gym Group NPS Rank & Industry Overview

NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.