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TSB Bank NPS | TSB Bank Net Promoter Score 2022

Company Type: B2C

Company Size: Large


(-11 points )

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TSB's Net Promoter Score is 12 according the latest available source (TSB Financial Report, 2021).

Morgan Stanley (NYSE: MS) is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. It is headquartered at 1585 Broadway in the Morgan Stanley Building, Midtown Manhattan, New York City. With offices in more than 42 countries and more than 55,000 employees, the firm's clients include corporations, governments, institutions and individuals.

Download our annual NPS Benchmarks Report here to compare TSB Bank to others in the financial services industry.

Net Promoter Type


Response Rate


Score Updated January 6, 2022



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TSB Bank News


Update Description

Score Change



TSB Bank's NPS was -24 at the point when the bank launched in 2013.



TSB Bank scores a Net Promoter score of +9.


(33 points )


TSB's Net Promoter Score increased from +9 to 17 over the course of 2015.


(8 points )


TSB’s Net Promoter Score (NPS) reached +23 for 2016.


(6 points )


"Customers who engage with TSB over social channels give a much higher NPS score than across other more traditional channels." - Brian Salins, Head of Social Media at TSB Bank



CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

TSB Bank NPS Rank & Industry Overview


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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.