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-6 points )
USAA's Net Promoter Score is 75 according to the latest available source (Member Loyalty Group, 2015).
The United Services Automobile Association (USAA) is a Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States military.
Download our annual NPS Benchmarks Report here to compare USAA to others in the financial services industry.
Yes
N/A
Score Updated February 9, 2022
Date
Update Description
Score Change
Link
12/31/14
USAA Banking receives a Net Promoter Score® (NPS®) of 81 in Credio U.S. Banking Satisfaction 2015 Report.
81
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NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
