(
12 points )
Veeam's Net Promoter Score is 73 according to the latest available source (Veeam, 2018).
Veeam Software is a privately held information technology company that provides system management solutions for virtualized server infrastructures. Founded in 2006, Veeam currently has 300,000+ customers and more than 55,000 ProPartners worldwide and is the leader in Intelligent Data Management for the Hyper-Available Enterprise.
Download our annual NPS Benchmarks Report here to compare Veeam to others in the SaaS or Technology industry.
https://www.veeam.com/news/veeam-achieves-nps-score-higher-than-the-industry-average.html
https://www.veeam.com/executive-blog/2016-customer-satisfaction-survey-results.html
Yes
Score Updated May 23, 2018
Date
Update Description
Score Change
Link
09/10/14
Veeam Software achieves an improvement of their Net Promoter® by 32 points in the last year to 62.
30
07/12/15
"Indeed, in 2015 we have experienced a net promoter score improvement of 32%, year-on-year, to +62 points."
62
(32 points )
10/09/16
"For the second year in a row, we are thrilled to report that Veeam’s NPS of 61 has exceeded the industry average by almost 2x, proving the willingness of our customers to publicly recommend Veeam!
61
(
-1 points )
CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.
NPS BENCHMARKS REPORT
We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.
What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.
CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.
