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Westpac NPS | Westpac Net Promoter Score 2022

Company Type: B2B

Company Size: Large


(10 points )

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Westpac's Net Promoter Score is -6.9 according to the latest available source (Roy Morgan, 2021). That's an increase of 5.7 points from 2020.

Westpac Banking Corporation, more commonly known as Westpac, is an Australian bank and financial-services provider headquartered in Westpac Place, Sydney. Westpac is one of Australia's "big four" banks. Its name is a portmanteau of "Western-Pacific". As of November 2015, Westpac has 13.1 million customers, and is Australia's largest branch network, with 1429 branches and a network of 3850 ATMs. The bank is Australia's second-largest bank by assets. Westpac is also the second-largest bank in New Zealand.

Download our annual NPS Benchmarks Report here to compare Westpac to others in the financial services industry.

Net Promoter Type


Response Rate


Score Updated December 23, 2021



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Westpac's Net Promoter Score was -16.8 for the six months to February 2013.



Westpac was recently named Best Business Bank in Australia and is currently ranked number one in overall customer satisfaction (Net Promoter Score).



CustomerGauge was voted the #1 NPS platform for B2B organizations by Gartner for three years running. We not only help you measure and understand your customer's voice, we've built a tailored methodology that drives real revenue results despite the complexity of B2B customer relationships.

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.