Add Your Score

menu

NPS® & CX Benchmarks Report

Get NPS scores for 1,000s of companies

GET THE REPORT

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

logo

YouTube NPS | YouTube Net Promoter Score 2022

Company Type: B2C

Company Size: L

NPS

circle dotted line

YouTube's Net Promoter Score is 49 according to the latest available source (Verint, 2018).


YouTube is a company that operates a video sharing platform, allowing users to upload, view, and share videos, including movies, music clips, and amateur content. It provides a forum for people to connect, inform, and inspire others across the globe.


Download our annual NPS Benchmarks Report here to compare YouTube to others in the SaaS industry.

Website

Net Promoter Type

N/A

Response Rate

N/A

Score Updated February 9, 2022

×

bell

Get alerts from YouTube

CustomerGauge

The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

YouTube NPS Rank & Industry Overview

NPS BENCHMARKS REPORT

Get the most comprehensive B2B NPS & CX benchmarks report on the planet with:

  • 24,000+ NPS & CX data points
  • 12 B2B Industries covered
  • 30+ program deep-dive overviews from brands like DHL, SugarCRM, Drift, PandaDoc, Alyce, H&R Block, and so much more!

What is Net Promoter Score?

Net Promoter Score, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.