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Airbnb, Inc. NPS | Airbnb, Inc. Net Promoter Score 2022

Company Type: B2C

Company Size: Large

NPS

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Founded in August of 2008 and based in San Francisco, California, Airbnb a privately held global company that operates a trusted community marketplace and hospitality service. Members can use the service to arrange or offer unique accommodations or tourism experiences around the world. An early advocate of customer experience, Airbnb introduced the Net Promoter Score to its business strategy in 2013.

Source

N/A

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

Score Updated August 15, 2022

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What is Net Promoter Score?

We've written a complete guide to "What is Net Promoter?" here. In short, Net Promoter is a system designed to create sustainable, healthy growth through retention, upsell and referrals. Learning how to calculate NPS is your first step to understanding the mechanism of NPS clearly.

What is a good NPS score?

What is a good Net Promoter Score varies greatly between industries. There's a number of ways to compare your score—but ultimately, who knows if other companies are tracking their score according to best practice? Or if they're manipulation their results? For that reason, your best benchmark of success is your own NPS score in previous years.

About Our NPS Benchmarks

CustomerGauge NPS Benchmarks collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.